Offline Customer Support Officer (Borno)

Moniepoint Group
Nigeria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Issue resolution","Customer focus","Collaboration","Attention to detail","Confidentiality","Empathy","Emotional intelligence"]

Provide first-point-of-contact support to walk-in customers in Borno and customers through WhatsApp groups. Respond to inquiries and service requests with accurate, timely guidance, log all requests for tracking, and coordinate with internal teams to resolve issues. Escalate complex cases to the Regional/State Team Lead, follow approved scripts and procedures, document customer feedback, and maintain confidentiality and data privacy to drive consistent customer satisfaction.

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FursaFursa
Moniepoint Group
Moniepoint Group
1 day ago

Offline Customer Support Officer (Borno)

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide first-point-of-contact support to walk-in customers in Borno and customers through WhatsApp groups. Respond to inquiries and service requests with accurate, timely guidance, log all requests for tracking, and coordinate with internal teams to resolve issues. Escalate complex cases to the Regional/State Team Lead, follow approved scripts and procedures, document customer feedback, and maintain confidentiality and data privacy to drive consistent customer satisfaction.
Location: Nigeria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Serve as the first point of contact for walk-in customers and respond to inquiries on WhatsApp platforms.
  • •Provide prompt, accurate, high-quality responses to customer inquiries and service requests.
  • •Log all customer support requests accurately for tracking and follow-up.
  • •Coordinate with internal teams to ensure timely resolution of customer issues.
  • •Escalate complex or unresolved issues to the Regional/State Team Lead and collect customer feedback for continuous improvement.

Key Requirements

  • •1–2 years of relevant customer service/support experience
  • •BSc or HND (minimum educational qualification)
  • •Completed NYSC or have a valid exemption/exclusion certificate
  • •Excellent written and verbal communication for walk-ins and WhatsApp group communications
  • •Ability to meticulously track, document, and log customer support requests
Experience:1-2 yearsFintechCustomer support
Education:Bachelor's
Skills:CommunicationProblem-solvingIssue resolutionCustomer focusCollaborationAttention to detailConfidentialityEmpathyEmotional intelligence

Company Brief

Moniepoint Group
Provides digital payments, merchant services, agent banking, card issuance, and business banking solutions across Nigeria and other African markets, serving SMEs, merchants, and financial institutions with technology-first transaction and banking infrastructure.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Lagos, Nigeria
Founded: 2015
WebsiteLinkedIn