Pensions Customer Services Executive

Deliver high-standard customer service for pensions administration clients, managing day-to-day administration of group pension schemes. Validate client data, run auto-enrolment assessments (Declarations of Compliance and Re-Declarations), and ensure work is completed within agreed SLAs. Serve as the primary point of contact, handle queries by phone and written communication, support implementation/onboarding of new clients, and contribute to training and process improvements across the pensions team.