Zip

1 month ago

IT Support Specialist (Onsite Site Lead)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Be the primary IT presence in the NYC office, owning conferencing equipment, Wi‑Fi, printers, and Mac/Windows software; onboard/offboard employees; manage laptop lifecycle; administer cloud services; collaborate with London and InfoSec; write runbooks to keep the site running smoothly.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the primary technical presence in the NYC office, owning Zoom & conference equipment, Wi-Fi, printers, and Mac hardware/software.
•Provide general IT support to Zip employees (helpdesk, troubleshooting, etc.) for local NYC staff and a small satellite office in London.
•Onboard and offboard employees, leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
•Manage laptop lifecycle logistics – provisioning, shipping, receiving, and asset tracking.
•Administer and integrate cloud services (Google Workspace, Azure AD/M365, Slack, Okta, Jira, Zoom, and more).

Pay and Benefits

Salary: USD 127,500 - 157,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDental401kHome OfficeCommuter BenefitsEquity

Key Requirements

•3+ years of corporate IT experience.
•Onsite in Chelsea NYC 5 days a week and able to lift/move equipment up to 50 lbs.
•Deep understanding of computer fundamentals and hands-on troubleshooting (Mac, Windows, Kandji/Iru, Intune) and cloud technologies (Google Workspace, Slack, Zoom, Okta, Azure AD/M365).
•Positive attitude and enthusiasm for building new processes and policies for a rapidly growing organization.
•Experience collaborating with remote teams across multiple offices using Slack/Zoom; ability to leverage AI tools for faster support, scripting, and documentation.

Experience:3+ yearsEnterprise ITIT supportSaaSAI tooling

Skills:CommunicationProblem-solvingCollaborationCustomer serviceAdaptability

Languages:English

Tech Stack:Google WorkspaceAzure ADMicrosoft 365SlackOktaJiraZoomKandjiIntuneMacWindows

Company Brief

Zip

Provides buy-now-pay-later (BNPL) and digital payment solutions for consumers and merchants across multiple markets, enabling flexible payments, consumer credit, and merchant financing services.

Industry: Lending

Company Size: Enterprise (1,001+ employees)

Revenue: USD 250M to 500M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

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