Call Center Agent (m/w/d) (Wien, AT, 1130)

Allianz
Austria
Full timeFunction: Customer Support (Service Desk)Skills: ["Service orientation","Customer communication","Learning agility","Flexibility"]

Join an Assistance team and support customers during emergencies by handling inbound calls for topics including technical, home, and medical matters. Provide advice and help by phone, document actions taken using computer-supported systems, and coordinate communication with service providers worldwide. You’ll work with a strong service mindset, use AI tools as part of the workflow, and operate in a 24-hour shift schedule.

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FursaFursa
Allianz
Allianz
1 month ago

Call Center Agent (m/w/d) (Wien, AT, 1130)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Join an Assistance team and support customers during emergencies by handling inbound calls for topics including technical, home, and medical matters. Provide advice and help by phone, document actions taken using computer-supported systems, and coordinate communication with service providers worldwide. You’ll work with a strong service mindset, use AI tools as part of the workflow, and operate in a 24-hour shift schedule.
Location: Austria
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Receive incoming calls for topics including technical, home, and medical matters
  • •Provide advice and assistance to customers by phone
  • •Document the actions initiated using computer-assisted systems
  • •Coordinate communication with service providers worldwide

Key Requirements

  • •Completed training and experience in customer service or a call center
  • •German and English skills (minimum B2) and fluent Croatian
  • •Good geographical knowledge and a high willingness to learn
  • •Flexibility and willingness to work in a 24-hour shift operation
  • •Basic understanding of using AI tools (e.g., ChatGPT, Copilot)
Skills:Service orientationCustomer communicationLearning agilityFlexibility
Languages:GermanEnglishCroatian
Tech Stack:ChatGPTCopilot

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn