Mashreq

1 month ago

Collection Officer (Mashreq Global Network)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Collection Officer role handling a queue of delinquent accounts using multiple tools to recover arrears, with heavy dialing, negotiation for repayment plans, and oversight of customer data in Finn1. Works on an on-site banking floor, mentoring new joiners and supporting MIS reporting while meeting performance targets in a fast-paced collections team.

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Seniority: Entry level

Key Responsibilities

•Handle a queue of delinquent accounts and telephone approximately 100-150 calls daily to recover arrears
•Use the Finn1 automated collection system to contact customers and negotiate repayment plans
•Follow up on promises to ensure payments are received and update customer details
•Identify potential skips and fraud cases and escalate irregularities to the team lead
•Mentor new joiners and provide on-the-job training while circulating MIS related to team activities

Key Requirements

•Minimum Graduate with 2-3 years of work experience
•Product Knowledge
•Banksys, Osoolsys, Select
•PC Literate
•Excellent verbal and written communication skills

Experience:2-3 yearsBankingFinance

Education:Bachelor's

Skills:CommunicationNegotiationMentoringAssertivenessTeamwork

Languages:English

Tech Stack:Finn1BanksysOsoolsysSelect

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Mashreq

1 month ago

Collection Officer (Mashreq Global Network)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Pakistan

Workplace: Onsite

Employment Type: Full time

Job Function: People, HR & Talent

Seniority: Entry level

Key Responsibilities

•Handle a queue of delinquent accounts and telephone approximately 100-150 calls daily to recover arrears
•Use the Finn1 automated collection system to contact customers and negotiate repayment plans
•Follow up on promises to ensure payments are received and update customer details
•Identify potential skips and fraud cases and escalate irregularities to the team lead
•Mentor new joiners and provide on-the-job training while circulating MIS related to team activities

Key Requirements

•Minimum Graduate with 2-3 years of work experience
•Product Knowledge
•Banksys, Osoolsys, Select
•PC Literate
•Excellent verbal and written communication skills

Experience:2-3 yearsBankingFinance

Education:Bachelor's

Skills:CommunicationNegotiationMentoringAssertivenessTeamwork

Languages:English

Tech Stack:Finn1BanksysOsoolsysSelect

Company Brief

Mashreq

Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 1967

Glassdoor: 3.3

Website LinkedIn Glassdoor