Network Customer Relationship Manager

Appdirect
El Salvador
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer-focused","Consultative selling","Communication","Organization","Sound judgment"]

Manage a portfolio of network customer accounts to protect revenue and improve retention through renewals, re-terms, upgrades, and new sales opportunities. Own renewal and pricing requests from customer outreach through execution by coordinating internal teams, carriers, and vendors. Use network/telecom expertise and account history to recommend solutions, build business cases, and act as a primary escalation point for account changes and incident resolution while maintaining an accurate pipeline.

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FursaFursa
Appdirect
Appdirect
2 days ago

Network Customer Relationship Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage a portfolio of network customer accounts to protect revenue and improve retention through renewals, re-terms, upgrades, and new sales opportunities. Own renewal and pricing requests from customer outreach through execution by coordinating internal teams, carriers, and vendors. Use network/telecom expertise and account history to recommend solutions, build business cases, and act as a primary escalation point for account changes and incident resolution while maintaining an accurate pipeline.
Location: El Salvador
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of network customer accounts to protect revenue, strengthen retention, and grow bookings via renewals, upgrades, and new opportunities.
  • •Own re-term, renewal, and upgrade opportunities from customer outreach and pricing requests through execution, coordinating internal teams, carriers, and vendors.
  • •Recommend solutions and develop business cases using network/telecom expertise, account data, and customer business context.
  • •Serve as a primary escalation point for customer issues and facilitate move/add/change/disconnect requests with timely follow-through.
  • •Maintain accurate account documentation, manage a disciplined pipeline, and identify process improvements to enhance customer experience and efficiency.

Key Requirements

  • •3+ years of client relations or account management experience
  • •1+ years of sales-related experience in a B2B environment
  • •Experience with telecommunications, network, internet, data, cloud, or related technology solutions
  • •Experience managing customer renewals, re-terms, upgrades, or conversions while maintaining long-term relationships
  • •Ability to interpret account data and clearly communicate complex information to customers and internal stakeholders
Experience:B2BTelecommunicationsNetworkingCloudInternet
Skills:Customer-focusedConsultative sellingCommunicationOrganizationSound judgment
Languages:English
Tech Stack:TelecommunicationsNetworkInternetDataCloudConnectivity

Company Brief

Appdirect
Provides a cloud commerce platform enabling businesses and service providers to sell, distribute, and manage subscriptions, digital services, and third-party applications through marketplaces and billing/commerce tools.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn