Product Experience Specialist

Lovable
Sweden
Workplace: RemoteContractFunction: Communications, PR & CommunityExperience: 3+ yearsSkills: ["Communication","Problem-solving","Customer service","Empathy","Attention to detail"]

Contractor-focused Product Experience Specialist responsible for delivering world-class support to Lovable’s global user base, troubleshooting real user problems, and turning feedback into actionable product insights. You’ll communicate clearly, stay user-focused, and help scale support processes while partnering with engineering to unblock users. APAC-hours coverage and deep product knowledge are key to success.

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FursaFursa
Lovable
Lovable
9 months ago

Product Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Contractor-focused Product Experience Specialist responsible for delivering world-class support to Lovable’s global user base, troubleshooting real user problems, and turning feedback into actionable product insights. You’ll communicate clearly, stay user-focused, and help scale support processes while partnering with engineering to unblock users. APAC-hours coverage and deep product knowledge are key to success.
Location: Sweden
Workplace: Remote
Employment Type: Contract
Job Function: Communications, PR & Community

Key Responsibilities

  • •Become a Lovable expert: Understand every part of our product
  • •Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity
  • •Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked
  • •Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams
  • •Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch
  • •Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction

Key Requirements

  • •3 yrs experience in B2C SaaS customer support using tools like Intercom
  • •Availability during APAC business hours for a contractor role
  • •User-first mindset with strong communication and clarity in responses
  • •Sharp problem-solving ability and calm under pressure to unblock users quickly
  • •Bonus: experience using Lovable (preferred)
Experience:3+ yearsSaaSB2C
Skills:CommunicationProblem-solvingCustomer serviceEmpathyAttention to detail
Languages:English
Tech Stack:Intercom

Company Brief

Lovable
Lovable builds a conversational AI platform that lets users create apps and websites by chatting with AI, automating full‑stack development and integrations to rapidly produce production-ready software.
Industry: Developer Tools
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series B
Headquarters: Stockholm, Sweden
Founded: 2023
WebsiteLinkedInGlassdoor