Client Development Manager – East Coast, MRTW & MTM

Hermes
New Jersey
Workplace: OnsiteFull timeUSD 96,706.5 - 114,289.5 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Planning","Organizational skills","Leadership","Communication","Data analysis","Reporting","Multi-tasking","Independence"]

Develop and grow Hermès Men’s Ready-to-Wear and Made-to-Measure/Bespoke programs across the East Coast, serving as a métier and market specialist. Implement sales strategies, partner with boutiques, and ensure an elevated client experience through pre- and after-sales processes. Use MTM expertise to advise on fabric and fit, collaborate with CRM teams for client events, monitor the competitor landscape, and support Men’s Universe and trunk show programming.

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Hermes
Hermes
7 months ago

Client Development Manager – East Coast, MRTW & MTM

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Job Summary

Develop and grow Hermès Men’s Ready-to-Wear and Made-to-Measure/Bespoke programs across the East Coast, serving as a métier and market specialist. Implement sales strategies, partner with boutiques, and ensure an elevated client experience through pre- and after-sales processes. Use MTM expertise to advise on fabric and fit, collaborate with CRM teams for client events, monitor the competitor landscape, and support Men’s Universe and trunk show programming.
Location: New Jersey
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Provide top-level MTM services by advising clients on fabric and custom suit details, including style and origin, and coordinating fit with the tailor.
  • •Partner with the Learning & Development team to organize and host MRTW/MTM trainings and store-focused workshops.
  • •Support service excellence by working with MTM Specialists, Master Tailors, and MRTW Ambassadors and maintaining client relationships.
  • •Coordinate client-facing events (Men’s Universe, trunk shows, MRTW animations) and partner with the CRM team to host clients at international events.
  • •Achieve the East Coast MRTW and MTM sales plan, including approval of orders and monitoring competitors to align strategies to regional needs.

Pay and Benefits

Salary: USD 96,706.5 - 114,289.5 annually

Key Requirements

  • •3+ years in made-to-measure or custom clothing experience.
  • •Bachelor’s degree.
  • •Strong planning and organizational skills with attention to detail and deadline priority.
  • •Elevated leadership and communication skills.
  • •Strong knowledge of Excel with confidence in data analysis and reporting.
Experience:3+ yearsLuxuryFashionMade-to-measureCustom clothing
Education:Bachelor's
Skills:PlanningOrganizational skillsLeadershipCommunicationData analysisReportingMulti-taskingIndependence
Tech Stack:Excel

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn