Customer Assistance Representative Part Time (Newark, NJ, US)

American Airlines Group
Newark
Workplace: OnsitePart timeUSD 21.25+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Troubleshooting","Attention to safety"]

Provide courteous, efficient customer assistance at the airport, including greeting passengers, monitoring ticket counter areas, and supporting self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and travel documents (including international documents via Timatic), assist with checked baggage tasks, and support accessibility needs such as non-ambulatory customers and unaccompanied minors. Follow FAA/DOT/TSA regulations and company policies while delivering quality service.

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FursaFursa
American Airlines Group
American Airlines Group
14 hours ago

Customer Assistance Representative Part Time (Newark, NJ, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide courteous, efficient customer assistance at the airport, including greeting passengers, monitoring ticket counter areas, and supporting self-service kiosk check-in and baggage processing. Troubleshoot kiosk technology issues, verify carry-on and travel documents (including international documents via Timatic), assist with checked baggage tasks, and support accessibility needs such as non-ambulatory customers and unaccompanied minors. Follow FAA/DOT/TSA regulations and company policies while delivering quality service.
Location: Newark
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and assist in ticket counter areas while ensuring compliance with safety policies and procedures.
  • •Help customers with self-service kiosk check-in and kiosk baggage processing, including troubleshooting kiosk technology issues and coordinating with IT as needed.
  • •Verify carry-on baggage compliance and verify/clear travel documents for international travel using the Timatic database available in the kiosk.
  • •Assist with checked baggage processing and activation of self-tagged baggage, including completing transactions and performing related baggage handling tasks.
  • •Provide support to customers needing special assistance, including non-ambulatory passengers and unaccompanied minors, and deliver gate information and directions.

Pay and Benefits

Salary: USD 21.25 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Be 18 years of age or older and read, write, and fluently speak and understand English.
  • •Must be authorized to work in the U.S.
  • •Complete pre-employment drug screen and comprehensive background check/fingerprinting; must fulfill FAA criminal background checks for unescorted SIDA access (if applicable).
  • •Preferred: working knowledge of Sabre or another Passenger Service System and prior face-to-face customer service experience.
Education:High School
Skills:Customer serviceCommunicationTroubleshootingAttention to safety
Languages:English
Tech Stack:SabreTimatic

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn