Ticketing Operations Specialist

Live Nation Entertainment
Cebu
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Interpersonal skills","Organization","Customer-centric","Attention to detail","Communication"]

Provide day-to-day ticketing support across the Call Centre and Box Office, handling customer inquiries by phone and email (Zendesk). Troubleshoot general and technical issues, escalate as needed, and coordinate operational needs during events. Support agents and cashiers with equipment and information, help improve inventory and equipment processes, assist with billing payment monitoring, and deliver administrative reporting and event follow-up to ensure a positive client and customer experience.

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Live Nation Entertainment
Live Nation Entertainment
9 hours ago

Ticketing Operations Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Provide day-to-day ticketing support across the Call Centre and Box Office, handling customer inquiries by phone and email (Zendesk). Troubleshoot general and technical issues, escalate as needed, and coordinate operational needs during events. Support agents and cashiers with equipment and information, help improve inventory and equipment processes, assist with billing payment monitoring, and deliver administrative reporting and event follow-up to ensure a positive client and customer experience.
Location: Cebu
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Answer calls from the Call Centre and provide day-to-day ticketing support as required.
  • •Respond to customer enquiries through electronic communications.
  • •Assist with general and technical issues and escalate when necessary; identify customer needs and provide solutions.
  • •Plan and manage operations during events, including guiding agents and cashiers and supporting manager-led onboarding for new starters.
  • •Perform administrative support such as EDM and data verifications, provide ad-hoc reports, and process/monitor billing payments as needed.
Travel: High travel

Key Requirements

  • •Strong interpersonal skills with the ability to quickly build rapport and demonstrate patience across different levels of people.
  • •Organizational skills to manage time effectively and meet training deadlines and business needs.
  • •Customer-centric approach focused on meeting internal and external customer needs, including experience in call centre support being advantageous.
  • •Proficiency with data processing and Microsoft Office tools (Word, Excel) with high-accuracy typing; familiarity with ticketing systems is a plus.
  • •Strong written and verbal communication skills, including clarity and confidence when training or presenting to customers.
Skills:Interpersonal skillsOrganizationCustomer-centricAttention to detailCommunication
Tech Stack:ZendeskMicrosoft OfficeWordExcelEDMTicketing system

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
Glassdoor
Glassdoor: 3.7
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