Director of Operations & Account Management

WPP
New York
Workplace: HybridFull timeUSD 1 - 2Function: Executive & General ManagementSkills: ["Client management","Data analysis","Communication","Collaborative leadership","Analytical rigor"]

Own campaign execution, client retention, and account growth for the US market, bridging programmatic technical operations with client-facing strategy. Lead end-to-end campaign lifecycles across audience creation, real-time setup, troubleshooting, and scalable workflow improvements. Serve as the primary operational contact, translate performance into business insights, partner on upsell opportunities, and deliver revenue dashboards, QBRs, and forecast-based tracking while aligning with cross-functional teams on billing and data reconciliation.

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FursaFursa
WPP
WPP
13 hours ago

Director of Operations & Account Management

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Last checked: 48 minutes agoStatus: Live

Job Summary

Own campaign execution, client retention, and account growth for the US market, bridging programmatic technical operations with client-facing strategy. Lead end-to-end campaign lifecycles across audience creation, real-time setup, troubleshooting, and scalable workflow improvements. Serve as the primary operational contact, translate performance into business insights, partner on upsell opportunities, and deliver revenue dashboards, QBRs, and forecast-based tracking while aligning with cross-functional teams on billing and data reconciliation.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Own end-to-end campaign lifecycles, including audience creation, deployment, and optimization across DSPs and data platforms.
  • •Manually set up, monitor, and troubleshoot live campaigns in real time, coordinating with product and engineering teams to resolve technical issues.
  • •Design and implement scalable operational workflows to remove bottlenecks and improve service quality and execution speed.
  • •Serve as the primary operational contact for US clients, translating technical performance into clear business insights.
  • •Partner with commercial teams to identify upsell opportunities and deliver strategic reporting, revenue dashboards, QBRs, and forecast/reconciliation support.

Pay and Benefits

Salary: USD 1 - 2

Key Requirements

  • •5+ years of hands-on-keyboard programmatic experience managing campaigns across DSPs, SSPs, ad servers, and DMPs/CDPs.
  • •Proven track record managing client relationships, driving account retention, and meeting revenue growth targets.
  • •Strong analytical ability to translate campaign metrics and revenue data into strategic recommendations.
  • •Ability to thrive in a fast-paced, evolving product environment; experience with curation or federated learning models is a plus.
  • •Strong communication skills to bridge technical operations with sales/growth and product development.
Skills:Client managementData analysisCommunicationCollaborative leadershipAnalytical rigor
Tech Stack:ProgrammaticDSPsSSPsAd serversDMPsCDPsReal-time campaign monitoringPerformance optimizationFederated learningData platforms

Company Brief

WPP
Global marketing and communications services group offering advertising, media investment management, branding, public relations, and digital services to multinational clients across industries.
Industry: Advertising Media Groups
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1971
WebsiteLinkedIn