Technical Assistance Associate I

Interactive Brokers Group
Mumbai
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Independent","Teamwork","Problem-solving"]

Provide technical and functional support for the Interactive Brokers Trader Workstation, covering connectivity, network testing, Java configuration, and security protocols via phone, chat, and email. Triage and manage problems, especially wide-scale technical issues, and resolve customer inquiries across multiple software products. Serve as a liaison between customers and internal teams to ensure prompt bug fixes and effective resolution of issues.

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Interactive Brokers Group
Interactive Brokers Group
1 day ago

Technical Assistance Associate I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 7 years ago

Job Summary

Provide technical and functional support for the Interactive Brokers Trader Workstation, covering connectivity, network testing, Java configuration, and security protocols via phone, chat, and email. Triage and manage problems, especially wide-scale technical issues, and resolve customer inquiries across multiple software products. Serve as a liaison between customers and internal teams to ensure prompt bug fixes and effective resolution of issues.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide technical and functional support for the Trader Workstation, including connectivity, network testing, Java configuration, and security protocols via phone, chat, and email.
  • •Handle problem management with a focus on wide-scale technical issues.
  • •Assist customers with inquiries related to all software products.
  • •Act as a liaison between internal teams and customers to ensure prompt and effective resolution of bugs and issues.

Pay and Benefits

Perks:Health InsuranceLife InsuranceAnnual BonusMeal AllowanceShift Allowance

Key Requirements

  • •2+ years of experience supporting Windows/Mac software and hardware, including connectivity support, with familiarity with Java.
  • •Strong networking and technical knowledge to troubleshoot issues related to trading client programs.
  • •Ability to communicate effectively with customers and internal teams in a fast-paced environment.
  • •Work independently while collaborating effectively in a team-oriented setting.
  • •Bachelor’s degree in information technology (B.Tech, BE or MCA) or equivalent.
Experience:2+ yearsTrading
Education:Bachelor's in information technology
Skills:CommunicationIndependentTeamworkProblem-solving
Languages:English
Tech Stack:WindowsMacJava

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn