Customer Care Representative Full Time (Bilingual English / Spanish)

Associated Banc-Corp
United States
Workplace: OnsiteFull timeUSD 17 - 26.14 hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer empathy","Professionalism","Problem-solving","Mentoring","Collaboration"]

Serve as a friendly, knowledgeable point of contact for customers by handling inquiries via phone and email, resolving questions and troubleshooting complex account or technical issues. Promote appropriate bank products and services, mentor and train new team members, and collaborate cross-team to improve processes and customer experiences. Uphold compliance with bank policies, procedures, and regulations while delivering professional, empathetic customer care.

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Associated Banc-Corp
Associated Banc-Corp
1 month ago

Customer Care Representative Full Time (Bilingual English / Spanish)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 days agoStatus: Live

Job Summary

Serve as a friendly, knowledgeable point of contact for customers by handling inquiries via phone and email, resolving questions and troubleshooting complex account or technical issues. Promote appropriate bank products and services, mentor and train new team members, and collaborate cross-team to improve processes and customer experiences. Uphold compliance with bank policies, procedures, and regulations while delivering professional, empathetic customer care.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Respond to customer inquiries via phone and email with prompt, courteous, and accurate service.
  • •Troubleshoot and resolve complex account or technical issues using available tools and resources.
  • •Promote Associated Bank products and services that meet customer needs.
  • •Mentor and train new team members to ensure consistent, high-quality service delivery.
  • •Uphold compliance with all bank policies, procedures, and regulations while strengthening customer relationships and loyalty.

Pay and Benefits

Salary: USD 17 - 26.14 hourly
Perks:401kPensionPaid LeaveParental LeaveEquity

Key Requirements

  • •High school diploma or equivalent.
  • •Less than 2 years of customer service experience in banking, retail, food service, insurance, telemarketing, or sales.
  • •Bilingual English/Spanish proficiency (eligible for competitive language differential).
  • •Ability to respond to customer inquiries via phone and email in a prompt, courteous, and accurate manner.
  • •Commitment to uphold compliance with bank policies, procedures, and regulations.
Experience:BankingCustomer service
Education:High School
Skills:Customer empathyProfessionalismProblem-solvingMentoringCollaboration
Languages:EnglishSpanish

Company Brief

Associated Banc-Corp
Associated Banc-Corp is a bank holding company providing retail, commercial, and wealth management services across the Midwest. It offers checking, lending, treasury, mortgage, and investment solutions for consumers, businesses, and institutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Green Bay, United States
Founded: 1964
WebsiteLinkedIn