Customer Care Representative Full Time (Bilingual English / Spanish)

Serve as a friendly, knowledgeable point of contact for customers by handling inquiries via phone and email, resolving questions and troubleshooting complex account or technical issues. Promote appropriate bank products and services, mentor and train new team members, and collaborate cross-team to improve processes and customer experiences. Uphold compliance with bank policies, procedures, and regulations while delivering professional, empathetic customer care.