Customer Care Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Confidentiality","Empathetic communication","Problem-solving"]

Deliver first-class customer service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues accurately using provided resources and company policies. Maintain professional documentation for each interaction, including call history and follow-ups with third parties when needed. Stay current on product and program information through continuous learning, while ensuring strict confidentiality and adherence to data legislation and service guidelines.

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FursaFursa
NTT
NTT
4 months ago

Customer Care Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Deliver first-class customer service by assessing needs, responding to inquiries and complaints, and recommending appropriate solutions. Handle complex, sensitive issues accurately using provided resources and company policies. Maintain professional documentation for each interaction, including call history and follow-ups with third parties when needed. Stay current on product and program information through continuous learning, while ensuring strict confidentiality and adherence to data legislation and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Accurately assess and respond to customer needs, using sound judgment to recommend appropriate solutions.
  • •Respond to inquiries and complaints with due attention to customer care and a professional approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly using provided resources.
  • •Complete required documentation for each interaction, including call history entries and necessary follow-ups/fulfillment.
  • •Stay current on program and product information through continuous learning while maintaining strict confidentiality and adhering to legislation and service guidelines.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
  • •Experience in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex and often sensitive customer complaints/inquiries professionally and in line with company policies and procedures.
Experience:Customer serviceFoodRetail
Skills:CommunicationCustomer serviceConfidentialityEmpathetic communicationProblem-solving
Languages:English
Tech Stack:PCsSystem navigation

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn