Senior Associate IT Technical Support Engineer - Contract Role

NTT
Hong Kong
Workplace: OnsiteContractFunction: Customer Support (Service Desk)Experience: 2-3 yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Stakeholder management","Active listening","Working under pressure"]

Provide internal IT technical support to keep infrastructure and systems operational. Diagnose, investigate, and resolve technical incidents, problems, events, and requests, restoring service and updating portals with progress and resolutions. Conduct regular infrastructure reviews, ensure software is installed and configured to business requirements, and escalate unresolved issues to higher-level engineers or third parties. Support service desk activities as needed and stay current with IT technology trends and best practices.

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FursaFursa
NTT
NTT
1 week ago

Senior Associate IT Technical Support Engineer - Contract Role

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide internal IT technical support to keep infrastructure and systems operational. Diagnose, investigate, and resolve technical incidents, problems, events, and requests, restoring service and updating portals with progress and resolutions. Conduct regular infrastructure reviews, ensure software is installed and configured to business requirements, and escalate unresolved issues to higher-level engineers or third parties. Support service desk activities as needed and stay current with IT technology trends and best practices.
Location: Hong Kong
Workplace: Onsite
Employment Type: Contract · 6 months
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT service to internal clients by ensuring IT infrastructure and systems remain operational.
  • •Proactively identify, investigate, and resolve incidents, problems, events, and errors; update systems/portals with progress and resolutions.
  • •Perform regular reviews to ensure assigned infrastructure is configured, installed, tested, and operational; ensure software is installed and configured per business requirements.
  • •Resolve calls and identify root causes, and escalate unresolved issues to next-level engineers and/or third-party vendors.
  • •Support service desk activities by receiving calls/incidents/requests/events when required and ensure recovery and resolution aligned with processes and service level agreements.

Key Requirements

  • •2 to 3 years of experience in IT technical support, including diagnosis and troubleshooting and end-user support.
  • •Knowledge of ITIL.
  • •Experience interacting and working with internal and external stakeholders at different business levels.
  • •Ability to review and ensure infrastructure is configured, installed, tested, and operational, and software is installed and configured per business requirements.
  • •Bachelor’s degree or relevant qualification in IT/Computing (or related field) and relevant IT certifications such as ITIL and Microsoft 365.
Experience:2-3 yearsIT supportEnd-user support
Education:Bachelor's in IT/Computing
Skills:CommunicationInterpersonal skillsStakeholder managementActive listeningWorking under pressure
Certifications:ITILMicrosoft 365
Tech Stack:ITILMicrosoft 365

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn