Consulting Engineer - Collaboration

Cisco
Kuala Lumpur
Workplace: HybridFull timeFunction: Consulting & AdvisoryExperience: 5+ yearsSkills: ["Customer-facing consulting","Communication","Trusted relationship building"]

Drive customer engagement and adoption for Cisco Collaboration solutions by designing, deploying, migrating, optimizing, and troubleshooting Webex and Cisco Collaboration environments. Partner with customers and cross-functional teams to translate business requirements into technical outcomes, support complex integrations across Cisco and third-party technologies, and resolve issues in collaboration with TAC. Provide technical guidance through documentation, briefings, QBRs, and AI- and automation-enabled delivery improvements.

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FursaFursa
Cisco
Cisco
14 hours ago

Consulting Engineer - Collaboration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Drive customer engagement and adoption for Cisco Collaboration solutions by designing, deploying, migrating, optimizing, and troubleshooting Webex and Cisco Collaboration environments. Partner with customers and cross-functional teams to translate business requirements into technical outcomes, support complex integrations across Cisco and third-party technologies, and resolve issues in collaboration with TAC. Provide technical guidance through documentation, briefings, QBRs, and AI- and automation-enabled delivery improvements.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Mid level

Key Responsibilities

  • •Work on advanced Cisco Collaboration and Webex solutions to drive adoption, optimization, and long-term customer outcomes.
  • •Engage with customers to translate business requirements into technical solutions and build trusted relationships.
  • •Design, deploy, migrate, integrate, optimize, and troubleshoot Cisco Collaboration and Webex environments.
  • •Support complex migrations and integrations across Cisco and third-party technologies and collaborate on CAP case resolutions.
  • •Create customer-facing technical documentation and reusable content aligned to Cisco CX standards, leveraging AI and automation to improve delivery.

Key Requirements

  • •Bachelor's + 5 years related experience, or Master's + 3 years, or PhD with 0 years, or equivalent relevant experience.
  • •Professional-level certification such as CCNP Collaboration, CCNP Enterprise, or equivalent.
  • •Demonstrated experience with Cisco Collaboration and/or Webex technologies.
  • •Strong hands-on experience with Webex, Webex Calling, CUCM, SIP, video conferencing, contact centre, and collaboration network infrastructure.
  • •Experience designing, implementing, migrating, and troubleshooting complex Collaboration solutions.
Experience:5+ years
Skills:Customer-facing consultingCommunicationTrusted relationship building
Certifications:CCNP CollaborationCCNP Enterprise
Tech Stack:Cisco CollaborationCisco WebexWebex CallingCisco Unified Communications Manager (CUCM)SIPVoIPVideo conferencingContact centre technologiesCollaboration network infrastructureAPIsProgrammabilityOrchestrationAutomationAICAP

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
Glassdoor
Glassdoor: 4.0
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