Customer Experience Specialist - (French Bilingual, Canada)

Quince
Canada
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Empathy","Communication","Relationship-building","Ownership","Adaptability"]

Join Quince as a bilingual Customer Experience Specialist focused on retention. You’ll engage customers across chat, email, phone, and social channels, resolve issues with empathy, and become a product expert to drive CSAT, first-contact resolution, and ongoing engagement from a remote setup in Canada (Toronto area on-site for some cases).

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Quince
Quince
8 months ago

Customer Experience Specialist - (French Bilingual, Canada)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Closed

Job Summary

Join Quince as a bilingual Customer Experience Specialist focused on retention. You’ll engage customers across chat, email, phone, and social channels, resolve issues with empathy, and become a product expert to drive CSAT, first-contact resolution, and ongoing engagement from a remote setup in Canada (Toronto area on-site for some cases).
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • •Resolve issues with empathy, turning challenges into positive experiences.
  • •Navigate tools efficiently while keeping the human touch.
  • •Share insights and recurring patterns to help improve the experience.
  • •Become a product expert to guide customers authentically.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRetirement

Key Requirements

  • •High School diploma or GED
  • •Bilingual in French and English
  • •Minimum 2 years of customer service experience
  • •Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • •Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)
Experience:2+ yearsCustomer serviceRetail
Education:High School
Skills:EmpathyCommunicationRelationship-buildingOwnershipAdaptability
Languages:FrenchEnglish
Tech Stack:Digital IntelligenceCRMMultichannel support

Company Brief

Quince
Quince is a direct-to-consumer brand offering affordable, high-quality apparel, home goods, and essentials—such as cashmere, basics, and home textiles—focused on transparent sourcing and value pricing for customers.
Industry: Direct to Consumer Brands
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn