Hospitality Technical Systems Support Professional

Honeywell
Cleveland
Workplace: HybridFull timeUSD 25 - 31 hourlyFunction: Hospitality & Food ServiceExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Customer engagement","Troubleshooting","Documentation","Collaboration"]

Provide frontline technical support for Honeywell Hospitality customers, troubleshooting issues across electronic locks/access control, gateways/controllers, wireless communications, networking connectivity, and cloud services. Own customer cases end-to-end while documenting resolutions in Salesforce, escalating complex problems with documented findings. Participate in customer meetings, escalations, technical reviews, deployments, and new product introduction (NPI) activities, delivering exceptional service through continuous improvement.

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Honeywell
Honeywell
1 day ago

Hospitality Technical Systems Support Professional

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide frontline technical support for Honeywell Hospitality customers, troubleshooting issues across electronic locks/access control, gateways/controllers, wireless communications, networking connectivity, and cloud services. Own customer cases end-to-end while documenting resolutions in Salesforce, escalating complex problems with documented findings. Participate in customer meetings, escalations, technical reviews, deployments, and new product introduction (NPI) activities, delivering exceptional service through continuous improvement.
Location: Cleveland
Workplace: Hybrid
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Mid level

Key Responsibilities

  • •Provide technical support via phone, email, and remote sessions, troubleshooting electronic locks/access control and related hospitality systems.
  • •Troubleshoot networking and connectivity issues involving gateways, controllers, and wireless communications.
  • •Troubleshoot cloud services, APIs, and third-party integrations, performing root cause analysis across hardware, software, networking, and integrated systems.
  • •Document cases and resolutions in Salesforce and own customer issues through resolution while meeting service and quality expectations.
  • •Participate in customer meetings, escalations, technical reviews, deployments, and support new product introduction (NPI) readiness while gathering customer feedback.
Travel: Low travel

Pay and Benefits

Salary: USD 25 - 31 hourly
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kEapParental LeavePaid LeavePaid Holidays

Key Requirements

  • •Bachelor’s degree in Computer Science, Information Technology, Networking, Engineering, or related field, or equivalent experience.
  • •Minimum 3 years of experience in technical support, network support, systems support, or similar customer-facing technical roles.
  • •Working knowledge of TCP/IP, DNS, DHCP, VPNs, and networking fundamentals.
  • •Experience with Windows and client/server environments, including wireless networking.
  • •Strong hardware/software troubleshooting and ability to use remote diagnostic tools and structured troubleshooting methods.
Experience:3+ years
Education:Bachelor's
Skills:CommunicationCustomer engagementTroubleshootingDocumentationCollaboration
Certifications:Microsoft certificationsCisco certificationsCompTIA certifications
Tech Stack:TCP/IPDNSDHCPVPNWindowsClient/serverWireless networkingHardware troubleshootingSoftware troubleshootingRemote diagnostic toolsSalesforceREST APIsJSONSQLPythonPowerShellCloud servicesIoT devicesRF technologies

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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