Senior Manager - Transition & Migrations - Global Service Centre

DP World
India
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Structured problem-solving","Commercial mindset","Stakeholder management","Communication","Decision-making"]

Lead end-to-end transitions of process scope from regional teams into the GSC, from due diligence and planning through knowledge transfer, readiness, go-live, stabilization, and handover to operations. Partner independently with senior regional and functional stakeholders to design target operating models and capacity plans, define governance and toll-gates, manage RAID and stakeholder reporting, and ensure measurable service outcomes and operational readiness.

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FursaFursa
DP World
DP World
1 day ago

Senior Manager - Transition & Migrations - Global Service Centre

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead end-to-end transitions of process scope from regional teams into the GSC, from due diligence and planning through knowledge transfer, readiness, go-live, stabilization, and handover to operations. Partner independently with senior regional and functional stakeholders to design target operating models and capacity plans, define governance and toll-gates, manage RAID and stakeholder reporting, and ensure measurable service outcomes and operational readiness.
Location: India
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Collaborate with regional stakeholders and GSC functional owners to understand objectives, process scope, volumes, service expectations, controls, and dependencies.
  • •Design end-to-end GSC/offshoring solutions including target operating model, team structure, spans/layers, capacity, skill mix, governance, and chargeback.
  • •Translate solution design into detailed process scope, resource requirements, implementation approach, dependencies, assumptions, service levels, controls, and measurable outcomes.
  • •Independently lead discussions, workshops, negotiations, and decision-making forums with senior regional and functional stakeholders.
  • •Own transitions from initiation through planning, knowledge transfer, readiness, go-live, stabilization/hypercare, and formal handover to operations.

Key Requirements

  • •Minimum bachelor’s degree in Business Management, Finance, Operations, Engineering, Information Technology, or a related field.
  • •Minimum 10 years of relevant experience in transition management, solutioning, shared services/GSC, BPO, or offshoring environments.
  • •Significant experience independently leading complex, cross-functional transitions.
  • •Strong knowledge of transition/solutioning frameworks, target operating models, organization design, capacity/resource planning, governance and toll-gate methodology, and operational readiness.
  • •Exceptional stakeholder management, communication, facilitation, and influencing skills with confidence engaging senior leaders across regions and functions.
Experience:10+ yearsShared servicesGSCBPOOffshoring
Education:Bachelor's
Skills:Structured problem-solvingCommercial mindsetStakeholder managementCommunicationDecision-making
Certifications:PMP

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.6
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