Customer Success Advisor, Health Plans

Sword Health
United States
Workplace: RemoteFull timeUSD 147,700 - 232,100 annuallyFunction: Customer Success & Account ManagementSkills: ["Executive judgment","Written communication","Verbal communication","Analytical thinking","High ownership"]

Own the success of strategic health-plan relationships, driving revenue retention and creating conditions for growth. Secure and expand approvals, member access, channels, and subsidiary participation, then assess whether access produces enrollment, utilization, and value. Lead account strategy through deep claims and ROI economics analysis, executive reviews, and escalations. Partner with Sales on cross-sell/upsell while mobilizing internal specialists with significant autonomy.

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Sword Health
Sword Health
1 day ago

Customer Success Advisor, Health Plans

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Last checked: 10 hours agoStatus: Live

Job Summary

Own the success of strategic health-plan relationships, driving revenue retention and creating conditions for growth. Secure and expand approvals, member access, channels, and subsidiary participation, then assess whether access produces enrollment, utilization, and value. Lead account strategy through deep claims and ROI economics analysis, executive reviews, and escalations. Partner with Sales on cross-sell/upsell while mobilizing internal specialists with significant autonomy.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and enabling growth.
  • •Secure and expand approvals, channels, data, and subsidiary participation that put Sword in front of eligible members.
  • •Build and manage a network across economic, clinical, operational, and executive stakeholders to protect access, renewal, and expansion.
  • •Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence to drive account strategy, value communication, and escalations.
  • •Partner with Sales on cross-sell and upsell and mobilize Sword internal specialists as resources in an account plan.
Travel: Low travel

Pay and Benefits

Salary: USD 147,700 - 232,100 annually
Perks:Health InsuranceDentalVisionLife Insurance401kEquityParental LeavePaid LeavePaid HolidaysRemote WorkHsaAd&d InsuranceCritical IllnessAccident InsuranceFinancial Advisory

Key Requirements

  • •Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor.
  • •A track record of retaining and growing consequential payer relationships, including securing marketing access or comparable downstream action.
  • •Working depth in claims and ROI economics, including interrogating methodology, reconciling conflicting evidence, and standing behind the account position.
  • •Strong executive judgment and exceptional written and verbal communication across functions and stakeholder interests.
  • •AI fluency (must demonstrate at least Level 1: uses AI daily to boost personal productivity).
Experience:HealthcareDigital healthHealthcare technologyBenefitsPBMPayer services
Skills:Executive judgmentWritten communicationVerbal communicationAnalytical thinkingHigh ownership

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sword Health
Develops a digital musculoskeletal care platform combining wearable sensors, AI-driven virtual therapists, and clinical care teams to deliver remote physical therapy and rehabilitation programs for employers, health plans, and patients.
Industry: Digital Therapeutics
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Porto, Portugal
Founded: 2015
WebsiteLinkedIn