3 days ago

Customer Solution Representative - English/Arabic

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Resolve moderate to complex hardware and software issues by providing comprehensive, accurate responses to customer questions about services, products, technical matters, and repairs. Proactively assist customers to mitigate problems, maintain trusted customer relationships, and coordinate across teams for seamless project outcomes. Serve as an escalation point, recommend improvements, and support process execution and quality improvements using established protocols and tools.

Location: Tunisia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Operate independently by following established protocols to address customer concerns using moderate judgment.
•Resolve moderate to complex technical problems involving hardware and software through customer interactions and proactive notifications.
•Provide comprehensive responses about services, products, technical matters, and customer relations, including features, specifications, and repairs, aligned with customer entitlements.
•Assist customers proactively to mitigate or prevent issues and participate in initiatives to enhance processes and improve quality.
•Coordinate work across teams and maintain trusted relationships within customer accounts; serve as an escalation point and recommend improvements.

Key Requirements

•High school diploma/GED/higher secondary education or equivalent work experience demonstrating competence.
•Typically 6-8 years of related work experience, preferably in remote support or telephone support with customer-facing technologies.
•Fluency in English and Arabic.
•Strong technical support knowledge to resolve moderate to complex hardware and software issues using established protocols.
•Experience using IT service/support processes and tools to investigate, track, and address customer concerns and recommend improvements.

Education:High School

Skills:Effective CommunicationResults OrientationLearning AgilityDigital FluencyCustomer Centricity

Languages:EnglishArabic

Tech Stack:Active DirectoryAgile MethodologyAutomationComputer HardwareComputer ScienceDesktop SupportHelp Desk SupportInformation Technology Infrastructure LibraryIssue TrackingIT Service ManagementLinuxMicrosoft AzureMicrosoft Office 365Microsoft Windows 10Operating SystemsPeripheral DevicesScriptingServiceNowTechnical SupportWindows Servers

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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