Principal Consultant - ServiceNow (m/w/d)

Devoteam
Germany
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 9+ yearsSkills: ["Communication","Leadership","Coaching","Quality focus","Ownership"]

Lead the design of strategic, secure, and scalable ServiceNow target architectures. Guide enterprise customers through complex, multi-module ServiceNow transformations from concept to continuous optimization, and serve as a trusted advisor for workshops spanning requirements, gap analyses, and solution architectures. Own delivery quality using architecture principles, Quality Assurance, and best practices, while supporting pre-sales solution design, demos, estimates, and RFP contributions. Mentor consultants and strengthen the ServiceNow community.

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Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

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Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead the design of strategic, secure, and scalable ServiceNow target architectures. Guide enterprise customers through complex, multi-module ServiceNow transformations from concept to continuous optimization, and serve as a trusted advisor for workshops spanning requirements, gap analyses, and solution architectures. Own delivery quality using architecture principles, Quality Assurance, and best practices, while supporting pre-sales solution design, demos, estimates, and RFP contributions. Mentor consultants and strengthen the ServiceNow community.
Location: Germany
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into scalable, secure, and sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • •Drive enterprise transformations by steering complex, multi-modular ServiceNow initiatives internationally from conception through continuous optimization.
  • •Serve as trusted advisor and central technical contact, moderating workshops on requirements, processes, gap analyses, and solution architectures up to C-level.
  • •Ensure delivery quality by applying architecture principles, Quality Assurance, and best practices for sustainable implementation.
  • •Support pre-sales with solution design, technical demos, effort estimates, architecture concepts, and contributions to RFPs and offer processes.

Pay and Benefits

Perks:Hybrid WorkingLearning BudgetPaid LeaveWorkation

Key Requirements

  • •At least nine years of experience in consulting or IT services, including at least five years with a clear focus on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise across the ServiceNow ecosystem, including platform architecture, design, data modeling, integrations, and technical delivery.
  • •ServiceNow Certified System Administrator certification plus at least one Certified Implementation Specialist certification (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP, with the ability to assess complex integration and platform requirements.
Experience:9+ yearsConsultingIT servicesServiceNow
Skills:CommunicationLeadershipCoachingQuality focusOwnership
Certifications:ServiceNow Certified System AdministratorCertified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPITSMITOMCMDBCSDMGRCHRSDCSMAsset ManagementScrumKanbanAWSGoogle CloudMicrosoftSAP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn