PLG Sales Representative

Zendesk
Lisbon
Workplace: HybridFull timeFunction: SalesSkills: ["Organizational skills","Multitasking","Strategic thinking","Tactical execution","Fast-paced adaptability"]

Own inbound and existing-customer conversations to drive product-led growth, helping prospects and customers understand Zendesk value and close deals quickly. Respond to high volumes of chat and email inquiries, proactively follow up to resolve 100% of questions, and contribute to revenue goals by exceeding team activity metrics. Partner with traditional sales to hand over complex opportunities and provide feedback loops to Product, Revenue Operations, and Advocacy.

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FursaFursa
Zendesk
Zendesk
2 months ago

PLG Sales Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 27 days agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own inbound and existing-customer conversations to drive product-led growth, helping prospects and customers understand Zendesk value and close deals quickly. Respond to high volumes of chat and email inquiries, proactively follow up to resolve 100% of questions, and contribute to revenue goals by exceeding team activity metrics. Partner with traditional sales to hand over complex opportunities and provide feedback loops to Product, Revenue Operations, and Advocacy.
Location: Lisbon
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Drive expansion within existing customers and acquire new logos using Zendesk.
  • •Respond to inbound leads and customer inquiries via messaging and email with timely, effective communication.
  • •Articulate value of Zendesk solutions and guide prospects and customers through the purchasing journey.
  • •Proactively follow up on all queries to resolve 100% of inquiries owned by the team and support high CSAT.
  • •Collaborate with strategic sellers to hand over more complex opportunities and provide product feedback loops.

Key Requirements

  • •Proficiency in English.
  • •Previous experience in a sales role, such as Sales Development Representative (SDR) or Account Executive (AE).
  • •Genuine passion for Zendesk technology with the ability to quickly learn tools and processes.
  • •Strong organizational skills with the ability to multitask and manage a high volume of opportunities effectively.
  • •Ability to thrive in a fast-paced environment and execute strategically to achieve results.
Skills:Organizational skillsMultitaskingStrategic thinkingTactical executionFast-paced adaptability
Languages:English
Tech Stack:ZendeskAIChatEmail

Company Brief

Zendesk
Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: Private Equity Backed
Headquarters: San Francisco, United States
Founded: 2007
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor