Senior Enterprise Customer Success Manager

Pleo
London
Workplace: HybridFull timeGBP 53,500 - 73,500 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Executive relationship management","Commercial judgment","Cross-functional leadership","Analytical thinking","Communication"]

Own a portfolio of large enterprise customers, driving measurable outcomes across adoption, retention, renewal readiness, and value realization. Serve as a trusted advisor to senior and executive stakeholders, build executive engagement strategies and success plans, and lead business reviews. Use customer signals to identify churn risk early and execute prevention plans, maintain accurate forecasts, and coordinate complex escalations across internal teams while advocating for customer needs.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Pleo
Pleo
23 hours ago

Senior Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Own a portfolio of large enterprise customers, driving measurable outcomes across adoption, retention, renewal readiness, and value realization. Serve as a trusted advisor to senior and executive stakeholders, build executive engagement strategies and success plans, and lead business reviews. Use customer signals to identify churn risk early and execute prevention plans, maintain accurate forecasts, and coordinate complex escalations across internal teams while advocating for customer needs.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own enterprise customer accounts, driving customer health, value realization, adoption, retention, renewal readiness, advocacy, and growth.
  • •Create success plans and execute executive engagement strategies, leading executive business reviews and strategic customer meetings.
  • •Identify churn risk early using customer and product signals, then build and run churn-prevention plans with clear owners and timelines.
  • •Maintain detailed forecasts across renewals, risk, customer health, expected outcomes, and expansion opportunities.
  • •Coordinate complex customer escalations across Support, Product, Engineering, Finance, and other teams, acting as the internal customer advocate.

Pay and Benefits

Salary: GBP 53,500 - 73,500 annually

Key Requirements

  • •At least three years of direct enterprise Customer Success or strategic account-management experience managing large, complex, high-value B2B customers.
  • •Five or more years of overall experience in Customer Success, account management, consulting, implementation, or related customer-facing roles.
  • •Experience working in SaaS, fintech, enterprise technology, or another complex B2B technology environment.
  • •Proven ability to retain and grow enterprise customers, including renewals, adoption, risk, and value realization.
  • •Strong skills in executive relationship management and leading difficult conversations with senior decision-makers.
Experience:3+ yearsSaaSFintechB2BEnterprise technology
Skills:Executive relationship managementCommercial judgmentCross-functional leadershipAnalytical thinkingCommunication
Tech Stack:CRMCustomer success platformsSupport systemsProduct analyticsBusiness intelligence toolsWorkflow toolsCollaboration platformsVitallyGainsightZendeskLookerTableauPower BIJiraAsanaSlack

Company Brief

Pleo
Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.
Industry: Fintech Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Copenhagen, Denmark
Founded: 2015
WebsiteLinkedIn