Senior Client Manager (m/w/d)

NTT
Zurich
Workplace: HybridFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Client engagement","Account management","Sales planning","Building trust","Stakeholder management"]

Own and grow relationships with assigned client accounts, driving land, expansion, and renewals across solutions. Serve as the main point of contact, ensuring client satisfaction across the full lifecycle while minimizing churn and maximizing retention. Pursue leads from business development, identify client needs, and articulate how NTT DATA adds value to drive demand and revenue growth. Coordinate with vendors and partners and manage accounts, opportunities, pipelines, and forecasts using sales tools and methodologies.

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FursaFursa
NTT
NTT
2 months ago

Senior Client Manager (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own and grow relationships with assigned client accounts, driving land, expansion, and renewals across solutions. Serve as the main point of contact, ensuring client satisfaction across the full lifecycle while minimizing churn and maximizing retention. Pursue leads from business development, identify client needs, and articulate how NTT DATA adds value to drive demand and revenue growth. Coordinate with vendors and partners and manage accounts, opportunities, pipelines, and forecasts using sales tools and methodologies.
Location: Zurich
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Director level

Key Responsibilities

  • •Manage and grow client relationships to drive land, expansion, and renewals across solutions within assigned accounts.
  • •Pursue leads identified by lead generation/business development representatives.
  • •Minimize churn and maximize retention, driving client satisfaction throughout the client lifecycle.
  • •Generate demand by identifying client needs and articulating how NTT DATA’s services add value.
  • •Manage accounts, opportunities, pipelines, and forecasts using company sales tools and methodology; develop communication channels with clients.

Key Requirements

  • •Bachelor's degree or equivalent in business or a sales-related field.
  • •Advanced experience in a global partner management role and in a sales environment and/or customer service role.
  • •Advanced experience in the IT or professional services industry focused on business development and/or sales.
  • •Excellent knowledge of German and English.
  • •Advanced experience working with Salesforce.com contact platform.
Experience:IT servicesProfessional servicesGlobal partner management
Education:Bachelor's in business or a sales related field
Skills:Client engagementAccount managementSales planningBuilding trustStakeholder management
Languages:GermanEnglish
Tech Stack:Salesforce.com

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn