Customer Service Representative - 6 month FTC

Own a diverse UGG customer account base and deliver consistently high-quality service, including resolving issues with a “WOW factor” and maintaining accurate order books. Manage orders from placement through conversion while meeting KPIs, targets, SLAs, and performance metrics. Proactively communicate delays and updates, monitor bulk order conversion, and partner with supply chain teams and warehouses to resolve disruptions. Collaborate with the wider service team to drive continuous improvements and participate in projects.