Staff Product Designer

Freshworks
San Mateo
Workplace: HybridFull timeUSD 194,650 - 240,450 annuallyFunction: Design (Product/UX/UI/Visual)Experience: 8+ yearsSkills: ["Communication","Storytelling","Facilitative leadership","Mentorship","Collaboration"]

Lead product design strategy end-to-end, partnering with developers, product managers, researchers, content designers, and fellow designers to deliver experiences that are usable, delightful, and aligned to user needs. Drive facilitative leadership, run design thinking workshops, mentor senior designers, and manage critiques, reviews, and quarterly planning. Apply user-centered methods—journey mapping, prototyping, testing, and data-driven research—while designing AI-driven workflows for enterprise service operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Freshworks
Freshworks
2 months ago

Staff Product Designer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead product design strategy end-to-end, partnering with developers, product managers, researchers, content designers, and fellow designers to deliver experiences that are usable, delightful, and aligned to user needs. Drive facilitative leadership, run design thinking workshops, mentor senior designers, and manage critiques, reviews, and quarterly planning. Apply user-centered methods—journey mapping, prototyping, testing, and data-driven research—while designing AI-driven workflows for enterprise service operations.
Location: San Mateo
Workplace: Hybrid
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Sr. Manager level

Key Responsibilities

  • •Partner with cross-functional teams to drive design vision and strategy that meets user needs.
  • •Translate strategic thinking into concepts and compelling internal and external communication.
  • •Facilitate stakeholder alignment and drive design outcomes to improve experiences for users and teams.
  • •Run design thinking workshops and help guide, improve, and implement design and feedback processes.
  • •Lead user research efforts and deliver research outcomes to product teams and management, while mentoring senior designers and leading critiques, reviews, and quarterly planning.

Pay and Benefits

Salary: USD 194,650 - 240,450 annually
Perks:Health InsuranceDentalVisionDisabilityLife InsuranceEquityPaid LeaveFlexible SpendingCommuter BenefitsWellness StipendParental LeaveAdoption Leave

Key Requirements

  • •8+ years of experience in product design with end-to-end expertise across product strategy, journey mapping, wireframing, prototyping, user testing, and high-fidelity visuals.
  • •Strong visual, interaction, and product design skills to create delightful, useful, and usable experiences.
  • •Deep experience applying user-centered design processes while collaborating with cross-functional teams including development, product management, and product research.
  • •Proven experience in user research and data-driven design to inform decisions and outcomes.
  • •Fluency designing AI-driven or agentic workflows for enterprise systems, and experience understanding Service Operations concepts and workflows (ITOM/DevOps, incident management, monitoring, observability).
Experience:8+ yearsEnterprise systemsService operationsUser-centered designAI workflows
Skills:CommunicationStorytellingFacilitative leadershipMentorshipCollaboration
Languages:English
Tech Stack:AIITOMDevOpsIncident managementMonitoringObservability

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor