Client Relationship Consultant 2 (Banker) - Land of Lincoln Springfield, IL

U.S. Bancorp
Illinois
Workplace: OnsiteFull timeUSD 20.25 - 24.75Function: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Communication","Relationship building"]

Build and maintain strong relationships with customers through proactive outreach across in-person, appointment, and virtual channels. Assess customer banking needs, educate clients on deposit and loan products, and recommend solutions aligned to individual goals. Provide an excellent client experience by processing basic transactions, opening accounts, completing service requests, and submitting credit applications, while using digital-first self-service tools and partnering with branch teams.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 day ago

Client Relationship Consultant 2 (Banker) - Land of Lincoln Springfield, IL

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Build and maintain strong relationships with customers through proactive outreach across in-person, appointment, and virtual channels. Assess customer banking needs, educate clients on deposit and loan products, and recommend solutions aligned to individual goals. Provide an excellent client experience by processing basic transactions, opening accounts, completing service requests, and submitting credit applications, while using digital-first self-service tools and partnering with branch teams.
Location: Illinois
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Engage customers across in-person, by appointment, and virtually to provide guidance aligned with a digital-first mindset.
  • •Assess and learn customer financial needs and follow up proactively to support banking channel preferences.
  • •Maintain knowledge of consumer and business banking products (including digital offerings) and provide an optimal client experience.
  • •Open consumer and business accounts, complete service requests, and submit credit applications.
  • •Educate customers on emerging and self-service digital products and use available resources and technologies to deliver service with operational excellence and accuracy.

Pay and Benefits

Salary: USD 20.25 - 24.75
Perks:MedicalDentalVisionLife InsuranceDisability401kPaid LeaveParental LeaveAdoption Assistance

Key Requirements

  • •High school diploma or equivalent.
  • •Typically 3 to 4 years of job-related retail banking experience (or a combination of experience and training).
  • •Proven ability to build and foster relationships with clients through proactive outreach and follow up.
  • •Ability to effectively engage and communicate with clients.
  • •Experience using and demonstrating digital products and self-service technologies.
Education:High School
Skills:Customer serviceInterpersonal skillsCommunicationRelationship building
Certifications:NMLS
Tech Stack:Digital productsSelf-service technologies

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
Glassdoor
Glassdoor: 3.8
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