BPO Customer Care Associate
NTT
Philippines
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Time management","Organizational skills"]Handle routine customer inquiries and issues in a BPO environment, escalating complex cases to higher-level staff. Ensure accurate and timely transaction processing to meet client SLAs, identify and resolve issues with nonstandard pending transactions, and support SOP/process transition preparation. Interact regularly with customers and first-line management, taking escalated calls and developing tactical plans to achieve project milestones.
