Customer Retention Executive

BeyondTrust
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Organization","Multi-tasking","Negotiation","Problem-solving"]

Own renewals and expansion for a high volume of BeyondTrust customer accounts within the global Customer Retention & Growth team. Drive renewal bookings and migration targets, serve as the point of contact for perpetual accounts, and support add-on/upsell opportunities. Build and interpret reporting (TAR, ACV, add-ons, closed/lost), negotiate and resolve customer issues, handle escalations, and collaborate closely with internal teams across the go-to-market organization.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
BeyondTrust
BeyondTrust
2 days ago

Customer Retention Executive

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own renewals and expansion for a high volume of BeyondTrust customer accounts within the global Customer Retention & Growth team. Drive renewal bookings and migration targets, serve as the point of contact for perpetual accounts, and support add-on/upsell opportunities. Build and interpret reporting (TAR, ACV, add-ons, closed/lost), negotiate and resolve customer issues, handle escalations, and collaborate closely with internal teams across the go-to-market organization.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Drive annual renewal bookings quota and customer migration target quota.
  • •Serve as the point of contact for perpetual customer accounts within a customer segment across renewal and migration motions.
  • •Identify and assist with expansion opportunities, including add-ons and upsells tied to renewals and migrations.
  • •Build and interpret reporting metrics such as TAR, ACV attained, point of renewal add-ons, and closed/lost opportunities.
  • •Handle escalations, negotiate with customers, propose resolutions, and maintain alignments with internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support).

Key Requirements

  • •Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience.
  • •Strong written and verbal communication skills for cross-functional collaboration and external customer communication.
  • •Proven analytical and problem-resolution skills, with the ability to prioritize and work independently in a fast-paced environment.
  • •Excellent organization skills to multi-task and self-direct work, including working across diverse teams.
  • •Proficiency with Microsoft Office and Salesforce.
Experience:SaaSSoftwareTechnology
Education:Bachelor's
Skills:CommunicationOrganizationMulti-taskingNegotiationProblem-solving
Languages:English
Tech Stack:Microsoft OfficeSalesforce

Company Brief

BeyondTrust
Provides privileged access management, vulnerability management, and secure remote access solutions to help organizations protect credentials, manage privileges, and secure endpoints across on-premises and cloud environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Phoenix, United States
WebsiteLinkedIn