Networking Managed Services Engineer (L1)

NTT
Prague
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Planning","Adaptability","Client focus","Communication","Active listening","Resilience"]

Provide L1 managed services to keep clients’ IT infrastructure and systems running. Monitor networks for errors, investigate and resolve first-line incidents using approved procedures, and support request fulfillment via ITSM, phone, or chat. Execute maintenance activities such as patching and configuration changes, ensure smooth shift handovers, and escalate when needed. Identify optimization opportunities, update knowledge articles, and contribute to disaster recovery support and tests.

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FursaFursa
NTT
NTT
4 weeks ago

Networking Managed Services Engineer (L1)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 days agoStatus: Live

Job Summary

Provide L1 managed services to keep clients’ IT infrastructure and systems running. Monitor networks for errors, investigate and resolve first-line incidents using approved procedures, and support request fulfillment via ITSM, phone, or chat. Execute maintenance activities such as patching and configuration changes, ensure smooth shift handovers, and escalate when needed. Identify optimization opportunities, update knowledge articles, and contribute to disaster recovery support and tests.
Location: Prague
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Monitor client infrastructure and solutions, catching errors before or as soon as they occur.
  • •Investigate first-line incidents, identify root causes, and follow approved procedures for request fulfillment.
  • •Provide support via telephonic, ITSM ticket, or chat; execute maintenance such as patching and configuration changes.
  • •Ensure smooth shift handovers and resolve incidents/requests efficiently, escalating when necessary.
  • •Identify optimization opportunities to reduce incidents and improve processes; update knowledge articles and support disaster recovery functions/tests.

Key Requirements

  • •Basic understanding of networking/security technologies such as Pulse Secure SSL VPN, Juniper Virtual, Palo Alto, Fortinet firewalls, Cisco Nexus switches, ASr/ISr routers, Cisco ACS, ISE, and Meraki switches.
  • •Basic understanding of common routing protocols including BGP, OSPF, and EIGRP.
  • •Highly disciplined handling of tickets using defined SOPs and acting promptly.
  • •Good understanding of ITSM tools and ITSM processes for request fulfillment and incident handling.
  • •A bachelor’s degree in information technology/computing or equivalent experience.
Education:Bachelor's in information technology/computing
Skills:PlanningAdaptabilityClient focusCommunicationActive listeningResilience
Tech Stack:Pulse Secure SSL VPNJuniper VirtualPalo AltoFortinet FirewallsCisco Nexus switchesASr routersISr routersCisco ACSCisco ISEMeraki switchesBGPOSPFEIGRPITSM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn