Process Enablement Manager
Kuala Lumpur
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 3-8 yearsEducation: bachelorsSkills: ["Customer focus","Strategic mindset","Accountability","Drives results","Collaboration"]Lead the transformation and digital enablement of end-to-end GBS processes by combining Continuous Improvement, automation (RPA/BI), and IT/data enablement. Partner with business and process owners to identify opportunities, build scalable solutions, standardize processes, and embed Lean methodologies. Develop and maintain automation and BI assets, document SOPs and QMS materials, drive problem-solving (RCA/8D/Kaizen), and support ISO-aligned quality, audits, and compliance while measuring impact through KPIs.
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