SAP ERP FIN & GRC iXp Intern - Product Support

SAP
Brazil
Workplace: HybridFull timeFunction: Communications, PR & CommunitySkills: ["Problem-solving","Analytical skills","Communication","Collaboration","Emotional intelligence"]

Support SAP Product Support by monitoring incoming incidents, managing queues, and helping resolve customer issues across SAP ERP FIN and GRC solutions. Use knowledge bases, verify customizing entries and hardware parameters, and report errors to Development. Participate in global projects to improve support processes, infrastructure requirements, and quality assurance. Provide customer consulting on procedural questions while working in a hybrid environment in São Leopoldo.

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FursaFursa
SAP
SAP
2 hours ago

SAP ERP FIN & GRC iXp Intern - Product Support

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Last checked: 2 hours agoStatus: Live

Job Summary

Support SAP Product Support by monitoring incoming incidents, managing queues, and helping resolve customer issues across SAP ERP FIN and GRC solutions. Use knowledge bases, verify customizing entries and hardware parameters, and report errors to Development. Participate in global projects to improve support processes, infrastructure requirements, and quality assurance. Provide customer consulting on procedural questions while working in a hybrid environment in São Leopoldo.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Intern level

Key Responsibilities

  • •Monitor incoming incidents and support daily dispatching and queue management.
  • •Help customers implement and operate SAP solutions efficiently using support services.
  • •Analyze and resolve reported incidents using knowledge databases and validation of customizing entries or hardware parameters.
  • •Participate in global projects related to support processes, infrastructure requirements, and quality assurance.
  • •Provide consulting to customers on procedural issues and queries and report errors to Development.
Travel: Low travel

Key Requirements

  • •Be a university student enrolled in Information Technology, Computer Science, Engineering, or a related area.
  • •Advanced English skills and strong customer focus with clear oral and written communication.
  • •Problem-solving and analytical skills with the ability to collaborate across teams.
  • •Demonstrate a curious, agile mindset and resilience in a fast-paced, evolving environment.
  • •Good to have: knowledge in SAP ERP business processes or Finance; no previous experience required.
Education:
Skills:Problem-solvingAnalytical skillsCommunicationCollaborationEmotional intelligence
Languages:English
Tech Stack:SAP ERPSAP GRCKnowledge basesAIOperating systemsPlatformsDatabases

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
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