Cisco

1 month ago

Customer Experience Customer Success Specialist - CAI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Strategic advisor and technical expert helping Cisco customers realize value from AI/Cloud infrastructure, leading adoption journeys from baselining environments to onboarding roadmaps, and guiding executive workshops. Collaborates with Engineering and Product Management to improve offerings and ensure long-term product utilization across Networking, Security, and Cloud & AI Infrastructure.

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops and sessions, delivering tailored adoption content and providing feedback to CX Product Management to improve offerings.
•Accelerate value realization by applying adoption frameworks, baselining environments and developing onboarding journeys to close gaps between purchase and realized outcomes.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure a successful journey.
•Document adoption plans, site matrices, and multi-functional communications to keep project collaborators aligned throughout onboarding.
•Guide customers on strategic decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure long-term product utilization.

Key Requirements

•7–10+ years in technical consulting or CAI-focused customer-facing roles
•Bachelor’s degree in Engineering or Computer Science; Master’s preferred
•Expert knowledge of ACI, HyperFlex, UCS, Nexus, MDS, Intersight, Nutanix, NDFC, and NDI
•Expert understanding of public cloud providers (AWS, Azure, GCP) and virtualization technologies
•Proficiency in using APIs and programmability to integrate Cisco solutions into customer ecosystems

Experience:7-10 yearsNetworkingCloudSecurityAI infrastructure

Education:Bachelor's

Skills:CommunicationProblem-solvingPresentationCollaborationStrategic thinking

Certifications:CCIECisco Certified Success Specialist

Tech Stack:ACIHyperFlexUCSNexusMDSIntersightNDFCNDIAWSAzureGCPAPIsProgrammability

Company Brief

Cisco

Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Cisco

1 month ago

Customer Experience Customer Success Specialist - CAI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Lead high-impact workshops and sessions, delivering tailored adoption content and providing feedback to CX Product Management to improve offerings.
•Accelerate value realization by applying adoption frameworks, baselining environments and developing onboarding journeys to close gaps between purchase and realized outcomes.
•Identify and mitigate adoption risks by managing customer expectations and resolving issues to ensure a successful journey.
•Document adoption plans, site matrices, and multi-functional communications to keep project collaborators aligned throughout onboarding.
•Guide customers on strategic decisions, lead architectural initiatives, and incorporate Cisco validated designs to ensure long-term product utilization.

Key Requirements

•7–10+ years in technical consulting or CAI-focused customer-facing roles
•Bachelor’s degree in Engineering or Computer Science; Master’s preferred
•Expert knowledge of ACI, HyperFlex, UCS, Nexus, MDS, Intersight, Nutanix, NDFC, and NDI
•Expert understanding of public cloud providers (AWS, Azure, GCP) and virtualization technologies
•Proficiency in using APIs and programmability to integrate Cisco solutions into customer ecosystems

Experience:7-10 yearsNetworkingCloudSecurityAI infrastructure

Education:Bachelor's

Skills:CommunicationProblem-solvingPresentationCollaborationStrategic thinking

Certifications:CCIECisco Certified Success Specialist

Tech Stack:ACIHyperFlexUCSNexusMDSIntersightNDFCNDIAWSAzureGCPAPIsProgrammability

Company Brief

Cisco

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Jose, United States

Founded: 1984

Glassdoor: 4.0

Website LinkedIn Glassdoor