Sr. Resource Coordinator

Black Box
Plano
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Teamwork","Problem-solving","Analytical thinking","Stakeholder management"]

A critical Workforce Planner role coordinating staffing across multiple accounts to ensure optimal service delivery and operational efficiency. Partners with operations leaders, project managers, and sales teams to forecast headcount, balance resources across break-fix activities and large-scale projects, and proactively align workforce capacity with current demand and future opportunities.

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Black Box
Black Box
1 month ago

Sr. Resource Coordinator

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Last checked: 7 hours agoStatus: Live

Job Summary

A critical Workforce Planner role coordinating staffing across multiple accounts to ensure optimal service delivery and operational efficiency. Partners with operations leaders, project managers, and sales teams to forecast headcount, balance resources across break-fix activities and large-scale projects, and proactively align workforce capacity with current demand and future opportunities.
Location: Plano
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Develop and maintain short- and long-term workforce plans across multiple accounts
  • •Forecast headcount requirements based on historical demand trends, current workload, and pipeline opportunities
  • •Monitor capacity vs. demand and recommend staffing adjustments across multiple client accounts
  • •Coordinate workforce allocation across multiple client accounts and ensure staffing levels meet SLA and operational targets
  • •Partner with Project Managers to plan staffing for large-scale or complex initiatives and support project execution with appropriate resource allocation

Key Requirements

  • •3-5+ years of experience in workforce planning, operations planning, or resource management
  • •Experience managing staffing across multiple accounts or business units
  • •Strong analytical and forecasting skills
  • •Proficiency in Excel (modeling, forecasting, data analysis)
  • •Ability to manage competing priorities in a fast-paced environment
Experience:3-5 yearsWorkforce planningOperations planningResource management
Education:Bachelor's
Skills:CommunicationTeamworkProblem-solvingAnalytical thinkingStakeholder management
Languages:English
Tech Stack:ExcelSalesforce

Company Brief

Black Box
Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.
Industry: Professional Services
Headquarters: Pittsburgh, United States
Founded: 1976
Website