CSR/Teller - New Lenox - Part Time

Fifth Third Bancorp
United States
Workplace: OnsitePart timeUSD 43,680 - 67,700 annuallyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Sound judgment","Adaptability"]

Provide excellent customer service while processing daily teller responsibilities and supporting a positive customer experience. Listen to customers’ needs, answer questions, follow up on issues, and maintain confidentiality. Perform office operations with accuracy, adhere to risk policies and procedures, and escalate more complex problems to appropriate leadership. During interactions and customer outreach, identify needs and refer customers to bankers and business partners for consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
1 day ago

CSR/Teller - New Lenox - Part Time

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide excellent customer service while processing daily teller responsibilities and supporting a positive customer experience. Listen to customers’ needs, answer questions, follow up on issues, and maintain confidentiality. Perform office operations with accuracy, adhere to risk policies and procedures, and escalate more complex problems to appropriate leadership. During interactions and customer outreach, identify needs and refer customers to bankers and business partners for consultative conversations.
Location: United States
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide excellent customer service in all interactions and refer customers to appropriate business partners for consultative conversations.
  • •Follow up on customer questions, find solutions to address issues, and be responsive and timely with correspondence.
  • •Perform daily office responsibilities working with the platform team to maintain efficient operations.
  • •Maintain accurate balancing records and find/correct outages by enlisting help as needed.
  • •Handle consumer and business customer problems professionally and direct complex issues to the Lead Customer Service Representative or other leadership as necessary.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Ability to interact comfortably and confidently with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment for problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem-solvingSound judgmentAdaptability

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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