Cresta

10 months ago

Cresta AI Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Embedded Expert role focused on configuring and maintaining our self-service product Opera, delivering insights and performance reports to customers, and mentoring customer analysts. You’ll leverage voice analytics, identify key moments in contact center conversations, respond to ad hoc analysis requests, and partner with Cresta and client teams to maximize solution value in a remote US-based setting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Hardware, Embedded & Systems Engineering

Seniority: Mid level

Key Responsibilities

•Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
•Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
•Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
•Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
•Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.

Pay and Benefits

Perks:MedicalDentalVisionParental LeaveWellness StipendTraining

Key Requirements

•1-5 years relevant experience in a customer-facing data/analytics role
•Contact center experience preferred
•Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams
•Strong problem-solving skills to analyze complex data and provide actionable recommendations
•Comfortable working with SaaS software and quickly adapting to new tools and technologies
•Comfortable speaking with senior level executives at customers
•Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides

Experience:1-5 yearsContact centerAnalyticsSaaSAIData visualization

Skills:CommunicationProblem-solvingPresentationCustomer facingData analysis

Certifications:Opera certification

Languages:English

Tech Stack:OperaVoice analyticsMicrosoft WordMicrosoft ExcelPowerPointGoogle SlidesSaaSAI

Company Brief

Cresta

Builds AI-driven real-time coaching and assistance for customer-facing teams, using conversational intelligence to improve agent performance, automate workflows, and boost customer outcomes across contact centers and sales operations.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Cresta

10 months ago

Cresta AI Administrator

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Hardware, Embedded & Systems Engineering

Seniority: Mid level

Key Responsibilities

•Work closely with customers to operationalize their program strategy using Cresta's self-service product, Opera.
•Obtain Opera certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions.
•Utilize Cresta's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer.
•Monitor trends and anomalies using Cresta's tools to identify emerging topics and insights in customer conversations.
•Use Cresta's self-service tools to align the customer's business priorities with the contact center operations.

Pay and Benefits

Perks:MedicalDentalVisionParental LeaveWellness StipendTraining

Key Requirements

•1-5 years relevant experience in a customer-facing data/analytics role
•Contact center experience preferred
•Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams
•Strong problem-solving skills to analyze complex data and provide actionable recommendations
•Comfortable working with SaaS software and quickly adapting to new tools and technologies
•Comfortable speaking with senior level executives at customers
•Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides

Experience:1-5 yearsContact centerAnalyticsSaaSAIData visualization

Skills:CommunicationProblem-solvingPresentationCustomer facingData analysis

Certifications:Opera certification

Languages:English

Tech Stack:OperaVoice analyticsMicrosoft WordMicrosoft ExcelPowerPointGoogle SlidesSaaSAI

Company Brief

Cresta

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn