Remote Support Specialist

Trane Technologies
Minnesota
Workplace: RemoteFull timeUSD 30.92 - 47.85 hourlyFunction: Customer Support (Service Desk)Experience: 7+ yearsEducation: high_schoolSkills: ["Troubleshooting","Documentation","Customer service","Safety awareness","Asset accountability"]

Provide remote support for Trane Digital Systems for Upper Midwest regions, handling troubleshooting, upgrades, end-to-end testing, and investigation. You’ll support commissioning-related activities like programming and updating graphics, document digital analytics and sequence validation, and remotely diagnose and resolve issues at customer sites. Coordinate with team leaders and customers, maintain safety standards, and stay current on Trane direct digital control systems while supporting overtime/weekend needs as required.

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Trane Technologies
Trane Technologies
1 day ago

Remote Support Specialist

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide remote support for Trane Digital Systems for Upper Midwest regions, handling troubleshooting, upgrades, end-to-end testing, and investigation. You’ll support commissioning-related activities like programming and updating graphics, document digital analytics and sequence validation, and remotely diagnose and resolve issues at customer sites. Coordinate with team leaders and customers, maintain safety standards, and stay current on Trane direct digital control systems while supporting overtime/weekend needs as required.
Location: Minnesota
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide remote support for Trane Digital Systems, including troubleshooting, upgrades, and investigation.
  • •Support commissioning tasks such as programming and updating graphics, communications links, and end-to-end testing.
  • •Document digital analytics and validate sequences of operations while performing related support functions.
  • •Remotely diagnose and resolve equipment and systems issues and ensure customer satisfaction on assigned projects.
  • •Coordinate requirements for remote services and repairs, using building layout examination and analytics, and manage safety standards and company assets.
Travel: Low travel

Pay and Benefits

Salary: USD 30.92 - 47.85 hourly
Perks:Health InsurancePaid Leave401kTuition Assistance

Key Requirements

  • •High school diploma or equivalent, or a certificate of completion from an accredited technical school.
  • •Typically requires at least 7 years of experience in HVAC/Controls.
  • •Strong operating knowledge of Microsoft Office and working proficiency with handheld computers (smartphone, iPad).
  • •Previous experience with DDC controls systems is preferred.
  • •Technical school or formal training preferred; BAS (building automation) experience 5–7 years preferred.
Experience:7+ yearsHVACControls
Education:High School
Skills:TroubleshootingDocumentationCustomer serviceSafety awarenessAsset accountability
Tech Stack:Microsoft OfficeDDC controlsBASTrane Digital SystemsIPadSmartphone

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn