Implementation Manager, EU

Gigs
London, Paris, Berlin, Amsterdam
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Communication","Project management","Problem-solving","Stakeholder management","Negotiation"]

Implementation Manager at Gigs leads end-to-end customer implementations, bridging technical delivery and commercial outcomes for fintech, HR, and consumer tech clients. You’ll drive B2B2C adoption from scoping to go-live, shape product requirements, and align stakeholders across multiple geographies while building scalable playbooks for a growing platform.

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Gigs
Gigs
3 months ago

Implementation Manager, EU

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Implementation Manager at Gigs leads end-to-end customer implementations, bridging technical delivery and commercial outcomes for fintech, HR, and consumer tech clients. You’ll drive B2B2C adoption from scoping to go-live, shape product requirements, and align stakeholders across multiple geographies while building scalable playbooks for a growing platform.
Location: London, Paris, Berlin, Amsterdam
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead customer implementations end-to-end, managing each project from scoping to go-live and beyond with customer engineering and product teams.
  • •Understand how each customer will position and sell Gigs to their own users to drive high-converting consumer experiences and adoption.
  • •Be the forward-deployed product lead, identifying blockers and coordinating with Product and Engineering to resolve them, shaping what Gigs becomes.
  • •Manage a portfolio of high-stakes implementations across multiple customers, verticals, and geographies, keeping stakeholders aligned and informed.
  • •Build the playbook by creating processes, templates, and frameworks for future team members to scale the function.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityHome OfficeLearning Budget

Key Requirements

  • •5+ years in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company, with experience in FinTech or HR and complex API integrations.
  • •Strong project management skills with ability to juggle multiple high-priority projects and push customer projects forward.
  • •Balanced technical, product, and commercial mindset with ability to influence product development and onboarding into operationally intensive industries.
  • •Excellent written and verbal communication with ability to persuade C-level executives.
  • •Proactive, creative, hands-on approach; comfortable creating processes, playbooks, and assets from scratch.
Experience:5+ yearsFintechHRSaaS
Skills:CommunicationProject managementProblem-solvingStakeholder managementNegotiation
Languages:EnglishFrenchSpanish
Tech Stack:APIsWebhooksSaaSLinearAsanaSmartsheets

Company Brief

Gigs
Operates a blockchain-based marketplace and platform for musicians and fans, enabling NFT drops, digital collectibles, ticketing and fan engagement tools to monetize music, live events, and creator experiences using decentralized technologies.
Industry: Music Industry
Website