Customer Service Delivery Advocate - 4 day work week!

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Teamwork","Attention to detail","Safe driving","Physical stamina"]

Deliver vehicles to customers’ doors while providing a great customer experience as part of Carvana’s Market Operations team. Load and unload vehicles, inspect haulers, and complete customer paperwork with thorough notes in the customer tracking system. Maintain a clean driving record and follow CMV Driver Qualification requirements. The role includes set shift hours, requires physical work, and includes onboarding steps like obtaining a Notary and applicable state licenses.

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FursaFursa
Carvana
Carvana
5 months ago

Customer Service Delivery Advocate - 4 day work week!

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 minutes agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver vehicles to customers’ doors while providing a great customer experience as part of Carvana’s Market Operations team. Load and unload vehicles, inspect haulers, and complete customer paperwork with thorough notes in the customer tracking system. Maintain a clean driving record and follow CMV Driver Qualification requirements. The role includes set shift hours, requires physical work, and includes onboarding steps like obtaining a Notary and applicable state licenses.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles straight to customers’ doors using custom car haulers.
  • •Load and unload vehicles and regularly inspect the car hauler to ensure safe-to-drive conditions.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
  • •Work required shift hours and maintain availability to work 7 days a week with rotating days off.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Schedule:4-Day Week
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and frequent loading/unloading in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires grasping, carrying, lifting, pushing, and pulling of items up to 50 lbs and sustained activity (8+ hours).
  • •Must pass a drug test, obtain a DOT Medical Card, be at least 21, and have a valid driver’s license.
Experience:2+ years
Skills:Self-motivatedTeamworkAttention to detailSafe drivingPhysical stamina
Licenses:Valid driver’s licenseNotary (within first 90 days)Chauffeur's license or state specialty license (IL, MI, LA, MO; within first two weeks)Vehicle Verifier license (CA; within first 90 days)Salesperson license (NV, TN, VA; within first two weeks)
Certifications:DOT Medical Card
Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn