Customer service representatives

Qureos
New York
Workplace: OnsiteFull timeUSD 18.52 - 45 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Problem-solving","Empathy","Organization"]

Serve as the first point of contact for customers, handling inbound inquiries via email, phone, and social media. Provide accurate product and service information for photographic prints and related offerings. Resolve complaints and issues with empathy, process orders, returns, and exchanges, and maintain high-integrity customer records. Gather customer feedback, collaborate cross-team, and help deliver a consistently positive customer experience from start to finish.

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FursaFursa
Qureos
Qureos
2 days ago

Customer service representatives

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 minutes agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling inbound inquiries via email, phone, and social media. Provide accurate product and service information for photographic prints and related offerings. Resolve complaints and issues with empathy, process orders, returns, and exchanges, and maintain high-integrity customer records. Gather customer feedback, collaborate cross-team, and help deliver a consistently positive customer experience from start to finish.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound customer enquiries via email, phone, and social media in a timely and efficient manner.
  • •Provide accurate product and service information for photographic prints and related offerings.
  • •Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution.
  • •Process customer orders, returns, and exchanges accurately.
  • •Maintain and update customer records and gather customer feedback to support continuous improvement.

Pay and Benefits

Salary: USD 18.52 - 45 hourly
Perks:Paid LeaveEmployee Discounts

Key Requirements

  • •Proven experience in customer service or customer support in a client-facing role.
  • •Exceptional written and verbal communication, including a professional and friendly telephone manner.
  • •Strong interpersonal skills and a genuine passion for helping others.
  • •Excellent problem-solving skills with the ability to remain calm under pressure.
  • •Proficiency using common customer service software and CRM systems, with strong organization and attention to detail.
Skills:CommunicationInterpersonal skillsProblem-solvingEmpathyOrganization
Tech Stack:CRMCustomer service softwareEmailPhoneSocial media

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn