Senior Technical Account Manager

Airwallex
Singapore
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer service","Adaptability","Organization"]

Technical Account Manager serves as a technical expert on Airwallex’s payment processing products and services, providing post-sale technical services to merchants, developers, and internal teams. Responsibilities include post-launch coordination, hands-on troubleshooting, configuring test environments and payment APIs, auditing merchant integrations, and delivering code samples and best-practice guidance to improve product adoption.

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Airwallex
Airwallex
4 months ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Technical Account Manager serves as a technical expert on Airwallex’s payment processing products and services, providing post-sale technical services to merchants, developers, and internal teams. Responsibilities include post-launch coordination, hands-on troubleshooting, configuring test environments and payment APIs, auditing merchant integrations, and delivering code samples and best-practice guidance to improve product adoption.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Primary contact for all technical activities post-launch for managed merchants.
  • •Hands-on troubleshooting and ensure that the assigned technical issues are resolved quickly.
  • •Install and configure test environments, payment APIs, and E-commerce products.
  • •Understand Airwallex products and their underlying architecture and perform regular technical audits on merchants' Airwallex integration.
  • •Provide code samples and optimization recommendations and ensure Airwallex's best practices are adopted.

Key Requirements

  • •Bachelor's degree in Computer Science, Engineering or equivalent technical experience, or combination of education/experience.
  • •3-5+ years of prior experience in a technical, consulting, engineering, or sales role.
  • •Proficient in REST API, JSON, Web Service, HTML, etc...
  • •Hands-on experience in a mainstream programming language (PHP, Java, C++, ASP, C#, Python, JavaScript).
  • •Knowledge of common Linux/Unix commands, and SQL.
Experience:3-5 yearsFinTechPaymentsE-commerce
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer serviceAdaptabilityOrganization
Languages:EnglishMandarin
Tech Stack:REST APIJSONWeb ServicesHTMLPHPJavaC++ASPC#PythonJavaScriptLinuxUnixSQLTCP/IP

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
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Glassdoor: 3.7
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