Sr. Associate, Business Development - Hotel Connectivity Account Manager

Discover Financial
New York, Richmond
Full timeUSD 101,100 - 138,400 annuallyFunction: Business Development & PartnershipsExperience: 4+ yearsEducation: high_schoolSkills: ["Relationship management","Written communication","Verbal communication","Problem-solving","Time management"]

Own a portfolio of hotel connectivity partners, serving as the primary contact for both technical health and commercial strategy. Drive end-to-end onboarding, certification, and rollout, while proactively monitoring availability, latency, uptime, and booking/cancellation success. Troubleshoot and escalate integration issues, and build dashboards and alerts to reduce time to resolution. Translate partner pain points into clear product requirements and maintain a connectivity feature roadmap to improve content quality and growth.

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FursaFursa
Discover Financial
Discover Financial
1 month ago

Sr. Associate, Business Development - Hotel Connectivity Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own a portfolio of hotel connectivity partners, serving as the primary contact for both technical health and commercial strategy. Drive end-to-end onboarding, certification, and rollout, while proactively monitoring availability, latency, uptime, and booking/cancellation success. Troubleshoot and escalate integration issues, and build dashboards and alerts to reduce time to resolution. Translate partner pain points into clear product requirements and maintain a connectivity feature roadmap to improve content quality and growth.
Location: New York, Richmond
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Mid level

Key Responsibilities

  • •Support end-to-end onboarding, certification, and rollout of hotel connectivity partners and features.
  • •Monitor supplier technical performance (availability, latency, uptime, booking/cancellation success) and take proactive action.
  • •Troubleshoot, resolve, and report integration issues as the primary escalation point.
  • •Build and maintain dashboards and alerts to detect issues early and reduce time to resolution.
  • •Own partner portfolio strategy: identify content quality improvement opportunities and maintain the connectivity feature roadmap based on partner pain points.

Pay and Benefits

Salary: USD 101,100 - 138,400 annually

Key Requirements

  • •At least 4 years of experience in technical account management, partner success, or sales engineering in the travel tech, Online Travel Agencies, or hospitality industry.
  • •At least 1 year of experience in hotel distribution, revenue management, or eCommerce within the hotel or travel industry.
  • •At least 1 year of experience with Synxis, Dhisco, DerbySoft, or Online Travel Agencies.
  • •High School Diploma, GED, or equivalent certification.
  • •Strong technical knowledge of hotel supply partners’ APIs and connectivity protocols, plus written and verbal communication skills in English.
Experience:4+ yearsTravel techOnline travel agenciesHospitalityHotel distributionRevenue managementECommerce
Education:High School
Skills:Relationship managementWritten communicationVerbal communicationProblem-solvingTime management
Languages:English
Tech Stack:APIsCRSSQLSynxisDhiscoDerbySoft

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn