Fraud Agent

Whatnot
Phoenix
Workplace: RemoteFull timeUSD 24.04 - 28.85 hourlyFunction: Customer Support (Service Desk)Experience: 1-5 yearsEducation: bachelorsSkills: ["Low ego","Growth mindset","High impact","Customer-first attitude","Proactive problem-solver","Process-improver","Organized","Detail oriented"]

Investigate and mitigate fraud on the live shopping platform by identifying fraud patterns, reviewing daily sources of potential fraud, and conducting transaction-level reviews for chargebacks and disputes. Partner with teams to meet fraud-related SLAs while balancing risk reduction with strong user experience. Communicate with customers about fraud-related inquiries and help develop long-term solutions to reduce fraud.

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FursaFursa
Whatnot
Whatnot
5 months ago

Fraud Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Investigate and mitigate fraud on the live shopping platform by identifying fraud patterns, reviewing daily sources of potential fraud, and conducting transaction-level reviews for chargebacks and disputes. Partner with teams to meet fraud-related SLAs while balancing risk reduction with strong user experience. Communicate with customers about fraud-related inquiries and help develop long-term solutions to reduce fraud.
Location: Phoenix
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Identify potential fraud patterns and sources to minimize financial risk on the platform.
  • •Review sources of potential fraud daily to help prevent financial losses.
  • •Conduct in-depth transaction-level reviews to support chargebacks and disputes from customers.
  • •Discover and present fraud trends and opportunities for mitigation.
  • •Communicate with customers about inquiries related to fraud or potential fraud and investigate fraud cases to brainstorm long-term solutions.

Pay and Benefits

Salary: USD 24.04 - 28.85 hourly
Perks:Health InsuranceDentalVisionRemote Work401kParental LeaveWellness StipendChildcareHome Office

Key Requirements

  • •Weekend availability required.
  • •Availability to work holidays as needed.
  • •1 - 5 years of experience in customer service, fraud operations, user experience, or fulfillment.
  • •Positive customer-first attitude with proactive problem-solving and process improvement.
  • •Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
Experience:1-5 years
Education:Bachelor's
Skills:Low egoGrowth mindsetHigh impactCustomer-first attitudeProactive problem-solverProcess-improverOrganizedDetail oriented
Tech Stack:ZendeskKustomerIntercomSocial mediaParcel deliveryMarketplace sellersVendorsPayment processors

Company Brief

Whatnot
Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: United States
Founded: 2019
WebsiteLinkedIn