Whatnot

4 months ago

Fraud Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Investigate and mitigate fraud on the live shopping platform by identifying fraud patterns, reviewing daily sources of potential fraud, and conducting transaction-level reviews for chargebacks and disputes. Partner with teams to meet fraud-related SLAs while balancing risk reduction with strong user experience. Communicate with customers about fraud-related inquiries and help develop long-term solutions to reduce fraud.

Location: Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Identify potential fraud patterns and sources to minimize financial risk on the platform.
•Review sources of potential fraud daily to help prevent financial losses.
•Conduct in-depth transaction-level reviews to support chargebacks and disputes from customers.
•Discover and present fraud trends and opportunities for mitigation.
•Communicate with customers about inquiries related to fraud or potential fraud and investigate fraud cases to brainstorm long-term solutions.

Pay and Benefits

Salary: USD 24.04 - 28.85 hourly

Perks:Health InsuranceDentalVisionRemote Work401kParental LeaveWellness StipendChildcareHome Office

Key Requirements

•Weekend availability required.
•Availability to work holidays as needed.
•1 - 5 years of experience in customer service, fraud operations, user experience, or fulfillment.
•Positive customer-first attitude with proactive problem-solving and process improvement.
•Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.

Experience:1-5 years

Education:Bachelor's

Skills:Low egoGrowth mindsetHigh impactCustomer-first attitudeProactive problem-solverProcess-improverOrganizedDetail oriented

Tech Stack:ZendeskKustomerIntercomSocial mediaParcel deliveryMarketplace sellersVendorsPayment processors

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Whatnot

4 months ago

Fraud Agent

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Phoenix

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Identify potential fraud patterns and sources to minimize financial risk on the platform.
•Review sources of potential fraud daily to help prevent financial losses.
•Conduct in-depth transaction-level reviews to support chargebacks and disputes from customers.
•Discover and present fraud trends and opportunities for mitigation.
•Communicate with customers about inquiries related to fraud or potential fraud and investigate fraud cases to brainstorm long-term solutions.

Pay and Benefits

Salary: USD 24.04 - 28.85 hourly

Perks:Health InsuranceDentalVisionRemote Work401kParental LeaveWellness StipendChildcareHome Office

Key Requirements

•Weekend availability required.
•Availability to work holidays as needed.
•1 - 5 years of experience in customer service, fraud operations, user experience, or fulfillment.
•Positive customer-first attitude with proactive problem-solving and process improvement.
•Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.

Experience:1-5 years

Education:Bachelor's

Skills:Low egoGrowth mindsetHigh impactCustomer-first attitudeProactive problem-solverProcess-improverOrganizedDetail oriented

Tech Stack:ZendeskKustomerIntercomSocial mediaParcel deliveryMarketplace sellersVendorsPayment processors

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn