Consumer Relations Representative, Spanish speaking

Hoka
London
Workplace: HybridContractFunction: Administration & Executive AssistanceSkills: ["Communication","Collaboration","Problem-solving","Customer-centric","Attention to detail"]

Serve as a Spanish-speaking customer relations representative for HOKA and UGG Teva, handling proactive, seamless support across phone, email, web chat, and social media. Act as a market specialist for local trends, collaborate with the Customer Resolution team to support order fulfilment, and use consumer feedback to improve processes. Join customer experience projects and work closely across the business in a hybrid environment.

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Hoka
Hoka
2 days ago

Consumer Relations Representative, Spanish speaking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as a Spanish-speaking customer relations representative for HOKA and UGG Teva, handling proactive, seamless support across phone, email, web chat, and social media. Act as a market specialist for local trends, collaborate with the Customer Resolution team to support order fulfilment, and use consumer feedback to improve processes. Join customer experience projects and work closely across the business in a hybrid environment.
Location: London
Workplace: Hybrid
Employment Type: Contract · Permanent
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Provide excellent, proactive customer service across telephone, email, web chat, and social media.
  • •Advise on current trends and local knowledge as a country/market specialist.
  • •Collaborate with the Customer Resolution team to support order fulfilment.
  • •Use and analyze consumer feedback to drive process improvements and enhance the consumer experience.
  • •Participate in consumer experience projects across the wider business and support teamwork.

Pay and Benefits

Perks:Annual LeaveDiscountsVolunteering

Key Requirements

  • •Written and oral fluency in Spanish and English is essential.
  • •Experience in a customer service role is a plus.
  • •Ability to resolve customer queries via phone, e-mail, and online chat.
  • •Availability to start in late September / early October.
  • •An interest in the fashion/apparel industry and the company’s brands.
Experience:FashionApparelCustomer service
Skills:CommunicationCollaborationProblem-solvingCustomer-centricAttention to detail
Languages:SpanishEnglish

Company Brief

Hoka
Deckers Brands designs, markets, and distributes premium footwear, apparel, and accessories through global brands including HOKA, UGG, Teva, and Sanuk, selling via wholesale, e-commerce, and owned retail stores.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Goleta, United States
Founded: 1973
Website