Roblox

3 months ago

Quality Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Quality Analyst role supporting the Quality Manager to maintain quality controls, perform calibration reviews, and coordinate audits with vendor partners. You’ll analyze audit data, identify grading discrepancies, and help implement new quality tools, while collaborating with Moderation, Customer Support, and Global Scaled Operations to uphold trust and safety policies.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
•Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
•Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
•Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
•Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.

Key Requirements

•3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
•Bachelor's degree or equivalent foundational experience in operational auditing.
•Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
•Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
•Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.

Experience:3-5 yearsTrust and safetyAuditingQuality assurance

Education:Bachelor's

Skills:CommunicationOrganizationAttention to detailProblem-solving

Languages:English

Tech Stack:ExcelGoogle Sheets

Company Brief

Roblox

Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2004

Website LinkedIn

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Roblox

3 months ago

Quality Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Quality & Regulatory (Non-Software)

Key Responsibilities

•Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
•Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
•Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
•Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
•Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.

Key Requirements

•3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
•Bachelor's degree or equivalent foundational experience in operational auditing.
•Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
•Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
•Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.

Experience:3-5 yearsTrust and safetyAuditingQuality assurance

Education:Bachelor's

Skills:CommunicationOrganizationAttention to detailProblem-solving

Languages:English

Tech Stack:ExcelGoogle Sheets

Company Brief

Roblox

Operates an online platform for user-generated games and virtual experiences, enabling creators to build, publish, and monetize interactive 3D experiences for a global community of players.

Industry: Gaming

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Mateo, United States

Founded: 2004

Website LinkedIn