Client Advisor - Landmark (Hong Kong, , HK)

Burberry
Hong Kong
Workplace: OnsiteFull timeFunction: OtherSkills: ["Confidence","Curiosity","Conviction","Care","Teamwork","Self-motivation","Detail-oriented","Communication","Results-driven","Adaptability"]

Build and strengthen relationships with new and existing clients by delivering a personalised, elevated luxury experience. Meet and exceed individual and store sales KPIs through storytelling, expert product and styling knowledge, and appointment-based clientelling. Follow the full client journey to drive desire, close sales, and maintain ongoing relationships with efficient follow-up and after-sales service. Support store operations and visual merchandising standards.

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FursaFursa
Burberry
Burberry
2 days ago

Client Advisor - Landmark (Hong Kong, , HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Build and strengthen relationships with new and existing clients by delivering a personalised, elevated luxury experience. Meet and exceed individual and store sales KPIs through storytelling, expert product and styling knowledge, and appointment-based clientelling. Follow the full client journey to drive desire, close sales, and maintain ongoing relationships with efficient follow-up and after-sales service. Support store operations and visual merchandising standards.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time

Key Responsibilities

  • •Meet and exceed individual and store sales and commercial KPIs through storytelling and client interactions.
  • •Provide luxury service by demonstrating expertise in product, fashion, and styling to inspire clients.
  • •Follow the client journey in-store: create a great initial impression, discover needs, close the sale, and maintain relationships.
  • •Efficiently follow up and deliver after-sales services, including regular client outreach to drive retention and incremental purchases.
  • •Support daily store operations and maintain luxury standards across front and back of house, including visual standards and inventory-related tasks when required.

Key Requirements

  • •Proven track record of delivering sales and exceeding targets, including individual and store KPIs.
  • •Previous experience in clientelling and building client relationships.
  • •Strong product knowledge and an understanding of store retail operations.
  • •Fluency in the local language; English proficiency is desirable, and other languages are desirable.
  • •Experience working as part of a team with confidence, strong presentation, and communication skills.
Skills:ConfidenceCuriosityConvictionCareTeamworkSelf-motivationDetail-orientedCommunicationResults-drivenAdaptability
Languages:English

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn