Real Time Analyst with German (Bucarest, RO, 020339)

Allianz
Romania
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Analytical","Organization","Time-management","Communication","Teamwork"]

Real-Time Analyst responsible for monitoring and managing day-to-day customer service operations in real-time, developing scheduling systems, and coordinating with WFM teams to optimize staffing and service levels. Applies data-driven insights to improve operational efficiency, communicates with leaders, and supports ad-hoc projects, ensuring adherence to SLA and KPI targets in a fast-paced environment.

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Allianz
Allianz
4 months ago

Real Time Analyst with German (Bucarest, RO, 020339)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 58 minutes agoStatus: Closed

Job Summary

Real-Time Analyst responsible for monitoring and managing day-to-day customer service operations in real-time, developing scheduling systems, and coordinating with WFM teams to optimize staffing and service levels. Applies data-driven insights to improve operational efficiency, communicates with leaders, and supports ad-hoc projects, ensuring adherence to SLA and KPI targets in a fast-paced environment.
Location: Romania
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Develop and manage effective scheduling systems to ensure adequate staffing levels across all departments.
  • •Continuously monitor real-time call volumes, staffing levels, and service metrics to ensure adherence to schedules and operational efficiency.
  • •Analyze real-time and historical data to identify trends and areas for improvement in workforce management.
  • •Effectively communicate with team leaders and management regarding real-time operational status and necessary adjustments.
  • •Monitor and manage staff adherence to schedules, including breaks, lunches, and shift start/end times.

Key Requirements

  • •High School Diploma or Equivalent; previous experience in workforce area or as Data Analyst
  • •Advanced German and English Skills
  • •Proficiency with Business Intelligence tools (Cognos, Business Objects, Qlikview, Power BI, MicroStrategy, Celonis) and exposure to SAP/PeopleSoft/Cisco/Avaya/Verint/Content Guru or similar WFM tools
  • •Experience with Visual Basic and SAS preferred but not required
  • •Independent worker who can manage tasks with little supervision and deliver results
Experience:Call centerOperationsWorkforce management
Education:High School
Skills:AnalyticalOrganizationTime-managementCommunicationTeamwork
Languages:GermanEnglish
Tech Stack:CognosBusiness ObjectsQlikviewPower BIMicroStrategyCelonisSAPPeopleSoftCiscoAvayaVerintContent GuruVisual BasicSAS

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn