ServiceNow Technical Lead

NTT
Plano
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Technical leadership","Independent work"]

Lead the design, development, and deployment of complex ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and related modules. Partner with stakeholders to define scope and architect scalable implementations, providing technical leadership and mentorship while customizing and configuring applications. Own integrations using REST/SOAP APIs and MID Servers, perform code reviews and performance tuning, and keep solutions aligned with security, compliance, and ServiceNow release enhancements.

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FursaFursa
NTT
NTT
4 days ago

ServiceNow Technical Lead

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Last checked: 18 hours agoStatus: Live

Job Summary

Lead the design, development, and deployment of complex ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and related modules. Partner with stakeholders to define scope and architect scalable implementations, providing technical leadership and mentorship while customizing and configuring applications. Own integrations using REST/SOAP APIs and MID Servers, perform code reviews and performance tuning, and keep solutions aligned with security, compliance, and ServiceNow release enhancements.
Location: Plano
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Lead the design, development, and deployment of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Gather requirements with stakeholders and architect scalable ServiceNow solutions.
  • •Provide technical leadership and mentorship to junior consultants and developers.
  • •Customize and configure ServiceNow applications while maintaining platform integrity.
  • •Integrate ServiceNow with external systems and perform code reviews, performance tuning, and security/compliance adherence.

Key Requirements

  • •Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field.
  • •10+ years of hands-on experience with ServiceNow platform development and administration.
  • •Successful ServiceNow implementations in enterprise environments across ITSM, ITOM, CSM, and HRSD.
  • •Required certifications listed: CSA and at least 1 CIS-(any) and CAD (junior) / CSA and at least 2 CIS-(any) and CAD (intermediate) / CAS and at least 3 CIS(Any) and CAD (senior).
  • •Strong understanding of ServiceNow architecture and data model with ability to customize/configure using best practices.
Experience:10+ yearsEnterpriseDigital transformation
Education:Bachelor's in Computer Science, Information Technology, or related field
Skills:CommunicationPresentationStakeholder managementTechnical leadershipIndependent work
Certifications:CSACISCADCAS
Tech Stack:ServiceNowITSMITOMHRSDCSMJavaScriptGlideScriptFlow DesignerServiceNow StudioREST APISOAP APIMID ServerAgileDevOpsServiceNow releasesSecurity complianceCode reviewsPerformance tuning

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn