Supervisor, Fraud - BankCard Security

Commerce Bancshares
Kansas City
Workplace: HybridFull timeUSD 55,500 - 65,000 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: associatesSkills: ["Leadership","Coaching","Customer service","Analytical thinking","Communication"]

Lead a 24/7 contact center team to oversee fraud-related department workflow and daily execution. Coach and develop team members, manage priorities and decisions, and ensure accurate processing of financial adjustments with proper approvals. Serve as the point of contact for escalated customer complaints and research resolutions. Maintain and update departmental policies and procedures to ensure compliance with CFPB and federal regulators, while monitoring goals and accuracy.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Commerce Bancshares
Commerce Bancshares
5 days ago

Supervisor, Fraud - BankCard Security

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Lead a 24/7 contact center team to oversee fraud-related department workflow and daily execution. Coach and develop team members, manage priorities and decisions, and ensure accurate processing of financial adjustments with proper approvals. Serve as the point of contact for escalated customer complaints and research resolutions. Maintain and update departmental policies and procedures to ensure compliance with CFPB and federal regulators, while monitoring goals and accuracy.
Location: Kansas City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Oversee department workflow and communicate decisions, priorities, and relevant information to team members
  • •Coach and develop training plans; lead development conversations and answer day-to-day questions
  • •Accurately process financial adjustments with approvals
  • •Investigate and resolve customer complaints and escalated phone calls as point of contact for the Customer Advocacy Program
  • •Maintain and modify departmental policies and procedures to ensure compliance with CFPB and federal regulators

Pay and Benefits

Salary: USD 55,500 - 65,000 annually
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •3+ years fraud investigative or related experience
  • •1+ year supervisory experience
  • •Associate’s degree in Business Administration or related field (or equivalent education/experience)
  • •Strong knowledge of the accounting field
  • •Excellent customer service skills with strong research abilities and a high degree of confidentiality
Experience:Banking
Education:Associate's in Business Administration
Skills:LeadershipCoachingCustomer serviceAnalytical thinkingCommunication
Tech Stack:Microsoft OutlookMicrosoft WordMicrosoft ExcelPowerPoint

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn